Description

Park Hyatt

Park Hyatt Abu Dhabi

AE - AZ - Abu Dhabi

FRONT OFFICE

Entry Level Manager

Full-time

Req ID: ABU002609

Worldwide

Summary

Main Duties and Responsibilities:

Operational:

\xc2\xa7 Block the morning arrivals and communicate them to Room Service for the amenities

\xc2\xa7 Check today\'s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.

\xc2\xa7 Check the following reports before roll over and ensure all room rates are charged correctly: Complimentary report, Fixed rate report, upgrade report, Rate variance report, Night Manager check report, PM folios in-house, package report for the Kitchen outlet.

\xc2\xa7 Ensure all rooms are charged correctly as per single and double occupancy.

\xc2\xa7 Print the Credit Card batch reports and forward them to Accounts.

\xc2\xa7 Check out and check in all POS folios before rollover.

\xc2\xa7 Remove amenities from No-Show rooms before rollover.

\xc2\xa7 Double-check on all remaining arrivals before rollover and charge No Shows accordingly as per the hotels procedure.

\xc2\xa7 Perform the rollover in the PMS.

\xc2\xa7 Create and distribute the relevant reports after rollover: Exco reports, Night Clerk report, Other reports for other departments as required

\xc2\xa7 To conduct daily pre-shift briefings to staff on rooms occupancy, arrival and departures, functions / event and special attention that is needed.

\xc2\xa7 Continually strive to maintain maximum guest satisfaction

\xc2\xa7 To assist the Front Office Manager in maximizing room sales and yield.

\xc2\xa7 To open and close the hotel inventory whenever it is deemed necessary and avoid booking out guests and through this managing overbooking levels during the night.

\xc2\xa7 To handle guest reservations and issue amenity orders for VIP guests.

\xc2\xa7 To ensure that all wake up calls are completed punctually and with courtesy.

\xc2\xa7 To ensure that all VIP\'s in-house names are displayed on the board in the Operator room.

\xc2\xa7 To report all relevant emergencies to the Executive Management as required, e.g. Fire, Bomb threat, etc\xe2\x80\xa6..

\xc2\xa7 To inspect the hotels main entrance, main lobby, guest elevators, restaurants, guest floors and report the findings in the logbook.

\xc2\xa7 To check and follow up on the working order of the public areas, guest elevators, guest floors, etc\xe2\x80\xa6

\xc2\xa7 To liaise with the Bell Desk for updating the lobby signboard.

\xc2\xa7 To liaise with and assist other departments as may be required from time to time to ensure a smooth operation in all places during the night.

\xc2\xa7 To strictly adhere to the established operating expenses and that all costs are controlled.

\xc2\xa7 To assist the Front Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Abu Dhabi Standards of Performance.

\xc2\xa7 To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.

\xc2\xa7 To assign responsibilities to subordinates implementing Multi Tasking principle and to check their performance periodically.

\xc2\xa7 To implement a flexible scheduling based on business patterns.

\xc2\xa7 To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the department is adequately equipped.

\xc2\xa7 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

\xc2\xa7 To liaise with housekeeping and other related department on daily operation.

\xc2\xa7 To have a thorough understanding and knowledge of all Rooms related services.

\xc2\xa7 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

\xc2\xa7 To establish a rapport with guests maintaining good customer relationships.

\xc2\xa7 To ensure that the cashiering procedures are strictly adhered to.

\xc2\xa7 To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.

\xc2\xa7 To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.

\xc2\xa7 To train the subordinates on the correct procedure of handling calls and message handling.

\xc2\xa7 To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.

\xc2\xa7 To ensure that all Luggage & Faxes are delivered within 10 minutes of arrival and follow up accordingly.

\xc2\xa7 To act as the communication coordinator between all departments in the hotel.

\xc2\xa7 To ensure that all arrival rooms are blocked and clean.

\xc2\xa7 To ensure that all guests are checked in and checked out as per Hyatt Internationals Policy and Procedures.

\xc2\xa7 To handle guest complaints in accordance with the hotel policy and liaise with the Front Office Manager for any guest complaints and problems next day morning.

\xc2\xa7 To perform spot-checks on Registration Cards and check all room rates before the rollover.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
• Experience working with Opera is required.
• Ability to work a flexible schedule.
• German language will be ideal.

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