Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE\'s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai\'s skyline and a visible statement of the region\'s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Duty Manager to join the Front Office team in Jumeirah Emirates Towers. The main purpose of this role is to be responsible for and supervise efficiently the administration of hotel Front Office operations, audit & compliance, night audit reports for accounts. To ensure highest levels of service is maintained in all areas of operations throughout the hotel over the night shift period, in accordance with the company and hotel policies and procedures. To be responsible for managing and coaching the night team. Candidate is also an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

• To assume responsibility for all activities in the hotel in the absence of executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To monitor the operation of all departments to ensure all operating standards are maintained.
• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
• To assist in maintaining a high level of security for both guest and hotel property.
• To be fully conversant with all emergency procedures and pertinent local legislation.
• To ensure all workstations are staffed correctly.
• To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests\' complaints and problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
• To ensure an accurate log is kept of all incidents of note occurring.
• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• To operationally assist all departments as may be required.
• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all night front office staff.
• To ensure regular inspections of all hotel areas are done at least once every evening.
• To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors\' specifications i.e. pest control, carpet maintenance or window cleaning.
• To organise on a quarterly basis the \xe2\x80\x9cearly bird\xe2\x80\x9d meeting for all night staff and executive management
• To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

Night Audit

• To ensure the night audit prepares and audits all cashier documents as outlined in night audit procedures.
• To ensure data and save is performed every night.
• To ensure all reports are copied and distributed as instructed by the financial controller.
• To liaise with income auditor/front office manager to ensure procedures are clearly defined and reviewed periodically.
• To perform night audit duties as and when are necessary.
• To ensure new employees are fully trained and existing employees undergo relevant corrective training.
• To raise any guest credit issues to the day team with urgency and ensure a follow-up is conducted.

Operational

• To ensure a computer back-up is run every 2 hours.
• To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.

Financial

• To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.
• To balance the day\'s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.
• To adhere to the emergency procedure in event of computer failure.
• To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel\'s procedure.
• To process foreign currency exchange and traveller cheque transactions for in-house guests.
• To be conversant and comply with the hotel\'s credit policies.
• To distribute sales and statistical reports to selected department and division heads.
• To compile and audit records for follow up by the income auditor
• To receive and check the accuracy of the night float before signing the float control book.
• To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences
• To assist with witnessing of remittance envelopes from the hotel\'s other departments and to record events accordingly.
• To ensure all supplies are well stocked for the next day, and to do weekly order through Tahweel, ensuring that it is in line with the budget.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

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