Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait's Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children's play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

Your main duties will include:

Supervises all operational areas in the night, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times. Supervises the night audit process. Meets VIP guests upon arrival and escorts them to their suites. Handles guest feedback in effective and efficient manner. Handles and resolves guest complaints during the night shift. Maintains a high level of communication and feedback within the department. Ensures that the hotel security policies are implemented and adhered to all times. Ensures that the night audit reports and the statistics are prepared and distributed as required. Logs all major incidents and happenings during the night shift. Coordinates and manages operations in the lobby and on the floors of Guest Services Department. Ensures that all guest arrival and departure procedures are followed as defined in the Guest Services SOP Manual. Is a continual source of information, help and assistance to all guests. Reports any maintenances faults according to stated procedures. Actions or follows through all special requests of the guests. Co-ordinates and liaises with the members of the Guest Services at all times, delegates responsibilities and ensures continual communication and feedback. Communicates and liaises with the Assistant Front Office Manager for handover and follow up of pending jobs. Chairs pre-shift briefings. Ensures that all staff report on duty on time and in accordance with the hotel's grooming standards. Must be available in the lobby, whenever possible, in order to oversee the operations and be able to take action immediately. Training new employees on night shift procedures. Performs other duties and responsibilities as assigned by the senior management. About You:

The ideal candidate for this position will have the following experience and qualifications:

.Bachelors Degree in the Hospitality field. .Minimum of 5 years work experience in a luxury hotel. .Minimum of 2 years experience as a Duty/Night Manager in an international hotel chain. .Experience working in the Middle East. .Outstanding concern for quality, hospitality and guest satisfaction. .Strong knowledge of property management systems .Exceptional people management skills, maintaining a positive approach, able to handle conflict and confrontation .Strong leadership and organization skills with a "hands on approach" .Excellent organization and time management skills .Proficiency in spoken and written business English .Fluency in Arabic is highly desirable

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.