A Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests, and acting as a point of communication for customer needs. Your day-to-day:

• Audits daily sales from all departments, including the sales reports of the restaurant, post daily rooms, and other charges to guest and city ledger folios.
• Balance charge totals of all outlets are summarized with the computer readings.
• Act as Front Office Cashier when required.
• Reports any outstanding discrepancies in a logbook for the Income Auditor\xe2\x80\x99s attention.
• Arranges and forward all sales summaries with related documents to the Income Auditor in the locked bag.
• Assist Restaurant Cashiers in reviewing any discrepancies.
• Print out all required reports from the computer for Income Auditor and other personnel.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Creating invoices, bills, and checks for vendors, employees, and contractors.
• Managing and updating all official documentation about the role.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential bookings.

What we need from you:

• Bachelor\xe2\x80\x99s degree/higher education qualification/equivalent in Accounting or Finance.
• 2 years related hotel experience with strong customer service skills.
• Advanced math and bookkeeping skills.
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing.
• Attention to detail and organizational skills.
• Time management and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to solve problems and diffuse tense situations.

What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life \xe2\x80\x93 including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.