Network Engineer I AFET I Dubai, UAE

Overview of the role:

• Identifies and clarifies customers\' current and future business initiatives, needs, and technical requirements.
• Collects information from the customer about their existing IT and telecommunications infrastructure and conducts analyses
• Installing, configuring, and maintaining enterprise-level network hardware and applications.
• Planned, configured, and oversees the Network infrastructure\'s implementation with customers, principals, service providers, and business partners to ensure performance meets design parameters.
• Provide post-sales support to customers.
• Troubleshoot and provide the solution on time for the complex multi-vendor network.
• Provide support for project implementation & documentation.
• Conduct training for customers on system usage.
• Able to prioritize workload to maximize productivity and minimize customer downtime.

What you will do:

Responsible for:

Financial

Take the lead on Network Services practice, support the sales team to implement comprehensive solutions, and provide support in post-sales activities related to Data networks, Wi-Fi, & Security services.

Technical Positioning

• Provide solution functional expertise to ensure proper implementation of a proposed design,
• Prepare High-Level & low-level design documents.
• Install, configure and Troubleshoot the Data networks, Wi-Fi Networks, and security devices.
• Generation Wi-Fi active Heatmaps for final handover
• Creating Schematics and topology maps for the final handover

Internal processes

• Follow the internal field service mechanism.
• Weekly report on all active projects
• Weekly information on all open & closed service tickets
• Follow the proper escalation matrix
• Conduct the lesson-learned session with the team

Role Based

Maintain the certification level from our principals and enhance technical knowledge in the latest technology trends and solutions

Job context:

• As a Network Engineer, JH will work within an engagement team and be responsible for identifying customer requirements, requirements management, implementation of the systems, testing, training, defining support procedures, and supporting post-sales activities.

Bayt