Job Description

We are currently seeking an experienced and energetic Instrument Sales Officer to join our growing operations. Main responsibilities:

• Perform product demonstrations, installations, and application support.
• Improve product knowledge and sales techniques.
• Evaluate customer needs and emphasize product features based on the technical knowledge of product capabilities and limitations.

• Post advertisements on classified websites and respond to advertisement-related questions.
• Create strategies for business-to-business sales opportunities.
• Convert customer queries, quotations and leads into sales for example exports, instrument assessments, instrument repair assessments. Conduct warm calls.
• Attend industry events to promote the sales and services of Used Piano, for example expos, hospitality conventions etc.)
• Collaborate with the Marketing Department to create marketing collateral and material to increase Used Piano sales.
• Purchase used instruments from various sources for re-selling and for use inside the schools.
• Create strategies for email and SMS marketing for lead generation.
• Continually research and maintain a register of all music, hospitality and events magazines for advertising purposes.
• Identify sales opportunities via industry readings, internet searches, analysts' reports, etc.
• Identify growth opportunities for example expanding products and services offered.

Contact customers for after-sale and customer service checks for process and service improvements. * Maintain up-to-date knowledge of all Used Instruments and Melodica products, services and offerings. Provide a high level of customer service to both internal and external customers.

• Ensure a smooth running of the daily operation of the branch

• Place, receive and route a high volume of local or international calls and direct calls and respond to inquiries.

• Establish and maintain a good relationship with the customers

• Manage all types of inquiries within your capacity

• Update the internal/external contact lists on regular basis

• Promote the company packages and services

• Meet monthly sales targets by promoting sales and assisting customers with queries relating to the sale of items

• Greet and assist visitors and screen to control interruptions

• Welcome candidates cheerfully and inform concerned staff

• Announce the arrival of visitors/clients and schedule of students accordingly

• Provide back-up data as needed

• Arrange amenities as needed

• Arrange "callbacks" to protect boss's time

• Provide back-up materials for callbacks

• Arrange the rooms for the teachers and students

• With relevant experience in "Sales" and able to meet "sales target"

• Suggests and contributes in policy & procedure making for the improvement of the Customer Service Department.

• Support in the development of the existing system to ensure upmost customer satisfaction.

Requirements:

• Minimum Diploma or Bachelor's degree in Hospitality, Business Management or Administration
• Young, good-looking, jovial and pleasing personality

• Candidate must not be more than 32 years of age

• Relevant experience in a sales environment and strong client service orientation preferred

• Proficient in English - verbal and written

• Flexible when it comes to the reassignment of branches and shifting schedule

• Strong IT systems knowledge - MS Word, MS Excel, MS Outlook, MS PowerPoint

• Good administrative skills
• Knowledgeable in any kind of Music instrument (Guitar, Drums, Piano, etc.). Preferably someone who can play the instrument.

Job Types: Full-time, Contract
Contract length: 24 months Application Question(s):

• This position needs to be filled urgently, can you join immediately?
• what is your visa status?
• What Music Instrument do you play?

Experience:

• Sales: 2 years (Required)
• Music Instrument: 1 year (Required)