Motor Extended Warranty Senior Claims Officer
UAE, United Arab Emirates
Job Description
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
Job description:
- Responsible to open and recording the claim and manage it as per agreed TAT (processing, steering, and looking into it)
- Perform plausibility checks and consult an external expert when needed
- Correspond with dealerships, clients, and external experts
- Responsible for invoice and bill claims
- Implement Claims SOP within the service network/dealers
- Guide, train and direct service network/dealers on claims process and modules.
- Collect and update the internal procedures supported by technical bulletins/literature released by OEMs
- Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
Minimum Requirements:
- Degree/Diploma in Automobile/Mechanical engineering, or similar education
- Technician and also have a commercial understanding
- Previous experience with motor extended warranty claims, insurance and/or assistance market, network expansion and also management of direct / indirect teams
- Fluent in Arabic is a must and in advanced skills in English
- Should have good analytical and problem-solving skills
- Flexible & adaptable to change
- Well-versed with MS Office
- Happy to work in an office environment
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Job Detail
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Job IdJD1453841
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned