Job Description

At Unilever you are more than your job title, you are part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann's and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry's, The Dollar Shave Club and Surf. Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you're having in the work you do - every small thing counts.

Job Scope: Monitoring customer service internal & external process performance, improving internal process, coordinating with other departments to ensure smooth execution. Sharing daily sales landing with other departments. Registering and tracking claims. Sharing Customer Service SLA, DR & CCFOT. Follow with CSL leads digital & customer service agenda on the short, mid term.

Roles & Responsibilities Tracking claims, end-to-end process and consolidating their data with the stakeholders (Logistics, Quality & She Team). Sharing weekly & monthly reports. Sharing several reports (Stock cover, Shipment phasing & skewing etc...). Consolidating and presenting the CS KPIs score. Monitoring CS internal & external process. Following implementation of Customer Service Strategy Monitoring and tracking fill rates and suggesting improvement plans through loss tree analysis Providing inputs to regional & local team Working closely with customer facing specialists to ensure timely communication & follow up on the #1 supplier agenda Work with the customer service & logistics leads to put in place digital agenda Automate the current reporting & remove the non added value activities

Key Competencies & Skills: Ability to understand and interpret complex data and making decisions based on the outputs. Advanced skills in SAP and EXCEL. Good knowledge of Digital technologies & data visualization Fluent in English Teamwork. Strong analytical thinking and skills. Like to bring creativity & innovation to your work. Strong Communication Skills, ability to interact successfully at all levels. Pack office (Excel, ppt...).

Key Performance Indicators (KPIs) SLA, DR & CCFOT. Deadline.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

R-47144