Microsoft Dynamics CRM Solution Manager

Requirements

• Certifications: PMP/CAP/PRINCE 2
• Minimum 2 certifications from the following:
  • Dynamics 365 for Field Service Functional Consultant Associate
  • Dynamics 365 for Customer Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
• Minimum 15 years of experience in IT field.
• Minimum of 5 years of experience in managing multiple dynamics CRM projects to successful completion.
• Proficiency in traditional project management processes as well as agile methodology.
• Good understanding of new Microsoft offerings Power Platform, Customer Insights, etc.
• Should have a fair understanding of the various domains and business verticals to be able to correlate with business and understand requirements better.
• Experience in working with international clients.
• Experience in implementing online (cloud)CRM solutions
• Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Proven ability to bridge technology and business goal to provide productive solutions to the required stake holders.
• Strong operation and leadership skills.
• Good communication, negotiation and conflict resolution capabilities
• Ability to manage multiple projects and application maintenance

Key Responsibilities:

• Define and execute project governance & communication.
• Work with project manager to prepare a detailed project plan to schedule key project milestones, work streams & activities
• Work with project manager to organize project activities into manageable work efforts for team members and determine an effective approach to completing the work, as outlined in the project plan
• Work with Project manager in planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management.
• Work with architects and technical leads to deliver the right artifacts
• Ensure the quality of standards followed in the delivery
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Ensure projects are delivered on time & budget.
• Communicate project issues and resolution
• Identify and mitigate potential risk.
• Mentor staff in applying project management controls
• Ensure project results meet requirements regarding technical quality, reliability, schedule, and cost.
• Identify, manage and monitor completion of deliverables throughout the project lifecycle.
• Facilitate decision making that is required for progress on the project, Author and facilitate strategic documents such as Project Charters.
• Meet and exceed customer satisfaction goals.
• Formulate continuous improvement plan.