Microsoft Dynamics CRM Business Analyst

Requirements

• Certifications: PBA/CPA/CBAP
• Minimum 8 years of experience in business analysis or a related field.
• Minimum 3 years of experience in implementing/enhancing Microsoft Dynamics CRM application.
• Good understanding of MS Dynamics CRM modules and functionalities.
• Ability to match business requirements with Microsoft CRM offerings.
• Experience in public sector domain
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent verbal and written communication skills to articulate solutions, critique others\xe2\x80\x99 work, collaborate effectively and actively engage in discussions and group decision-making.
• An analytical mind, with the ability to synthesize requirements and design solutions.
• Knowledge in privacy and security laws.
• Ability to work well within a collaborative team, including the ability to recognize dependencies between each other\xe2\x80\x99s work, to seek feedback and to clearly present ideas and research findings.
• Strong Microsoft Office skills.

Key Responsibilities:

• Communicating with business to understand their business goals and needs
• Review business processes and provide solid analysis, assess solutions and advise business on how to best meet their goals.
• Conduct research on industry trends to identify new opportunities for the company.
• Analyzing data to help companies make better decisions about customer retention, acquisition, satisfaction etc.
• Understand future strategic plans.
• Help to design new processes and practices ensuring privacy and security compliance.
• Identify risks.
• Map changes to requirements.
• Test and quality review changes.