Job Description

Job Summary

We are looking for a

Merchant Integration & IT Support Specialist

to assist with merchant onboarding, coordinate system integrations, and provide general IT support. The role requires someone with strong coordination and communication skills, a good grasp of technical workflows, and the ability to support merchants and internal teams effectively.

Key Responsibilities

Coordinate with merchants during setup, testing, and activation of payment integrations. Provide first-level technical support for integration and connectivity issues. Assist in troubleshooting IT-related issues across internal systems and tools. Review technical readiness checklists and ensure merchants meet integration requirements. Track progress of integrations and maintain detailed documentation and reports. Work with internal teams to ensure smooth operation and timely issue resolution. Support internal IT processes such as account setup, system access, and basic troubleshooting. Identify recurring technical issues and suggest process improvements.

Required Skills & Experience

1-3 years of experience in technical support, merchant onboarding, or system integration coordination. Basic understanding of APIs, web or mobile app workflows, and general IT systems. Strong troubleshooting and coordination skills. Excellent English communication skills, both written and spoken. Familiarity with tools like Postman, Jira, or ticketing systems is an advantage. Bachelor's degree in IT, Computer Science, or a related field preferred.
Job Type: Full-time

Pay: QAR3,500.00 - QAR4,500.00 per month

Application Question(s):

Do you hold a Bachelor's degree in IT, Computer Science, or a related field? Do you have experience in technical support?
Education:

* Bachelor's (Required)