Job Description

Role Objective

The Membership Manager is responsible for overseeing all aspects of membership management at Katara Club, ensuring a seamless and exclusive experience for members from onboarding to renewal. This role focuses on delivering exceptional hospitality, nurturing long-term member relationships, and building valuable external partnerships to enhance the Katara Club lifestyle experience. The Membership Manager plays a key role in curating the member journey, maintaining the Club's elite image, and driving membership satisfaction and retention.

Duties and Responsibilities

Membership Management & Administration

Oversee the entire membership lifecycle including applications, onboarding, renewals, and cancellations. Maintain an updated and accurate membership database and CRM system. Ensure compliance with membership policies and high service consistency. Develop and execute member communication strategies, updates, and events.

Member Experience & Hospitality

Deliver a personalized and proactive approach to member service, ensuring every interaction reflects Katara Club's luxury standards. Manage the member journey from first contact to ongoing engagement, ensuring exclusivity and attention to detail. Handle VIP requests, complaints, and feedback with professionalism and discretion. Collaborate with internal departments to elevate the member experience across all Club touchpoints.

Partnerships & Benefits Development

Identify and secure external partnerships (luxury brands, hotels, restaurants, lifestyle services) to provide added value to members. Negotiate preferential rates, offers, and collaborations aligned with Katara Club's prestige. Manage partnership communications, implementation, and performance tracking.

Sales, Retention & Reporting

Support the growth of the membership base through referrals, corporate relations, and high-quality leads. Monitor membership renewals, churn rate, and satisfaction scores. Develop reports on membership metrics, partnership outcomes, and engagement KPIs.

Events & Engagement

Coordinate with the Marketing and Operations teams to organize exclusive member events, activations, and experiences. Ensure events reflect the Club's elite image and strengthen community engagement.

Other Duties

Take on additional membership-related tasks as assigned by management, within the scope of the role.
Job Type: Full-time

Pay: From QAR1.00 per month