Job Description

Job Title INT

Description

We are HeartistsA
'HeartistA' describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world.
The Role
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good inter-departmental relations
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
Maintains professional business confidentiality
To adhere to Company and Hotel rules and regulations at all times
Key Deliverables and Responsibilities
Planning & Organizing:
Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers as per guest requirements.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Personalizes and executes the event for the Meeting planner
Maintain timely and responsive communication with all accounts and prospects.
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered - especially in an area set up, and seeks the required approval to take the booking
Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
Refers all unable to confirmed bookings so that they can be offered a sister property
Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the Meetings and Events Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel's CRM system
Manages and regularly updates the hotel's MICE database
Responsible for sharing best practices on Company/ Area designated forums and adapting other best practices from other properties
Supports the organization in the execution of special public relations events on and off premises in coordination with Area/ Hotel Public Relations and Communication teams
Performs and controls with team all the above-mentioned aspects in accordance to Corporate/
Area standards and guidelines including all CI/CD and brand guidelines
Complies with any reasonable requests made by the management to the best of your ability
Operations:
Maintains a sales call pattern averaging 25 calls a week.
Minimum two accounts entertainment per week.
Establishes and maintains histories on every account with his/her market segments.
Attend the daily Departmental Sales briefing and debriefing.
Attend weekly review, with all feedback and planned calls and entertainment of the following week.
Submit weekly sales activity report to the Asst. Director of Sales, on Corporate Segment.
Develops Prospects Accounts, and implement a Sales Action Plan for each account.
Attends at the start of functions related to accounts handled.
Seeks intelligence information from accounts and competition.
Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
Assist with Sales Blitz, coordinated by the Asst. Director of Sales.
Performs related duties and special projects as assigned.
Attend the start of the functions related to his/her accounts handled.
Implements and executes all sales objectives and action plans to reach and exceed targets set
Solicits and service both Corporate and Groups business
Within established parameters, quotes and negotiate corporate contracts and groups business and where need be involved Director of Sales & Marketing to close contract.
Where applicable, closely coordinate and communicate with the international sales office with regards to RFP accounts/markets that are serviced by Outbound Sales
Ensures that the response to any business request is actioned within 24 hours maximum.
Promotes and produces sales leads for the Movenpick hotels outside of coverage area
Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
Solicits and serves transient and group business and meetings
Formulates corporate offer letters and yearly contracts and any other required business correspondence
Arranges site inspections of hotel.
Handles incoming calls and ensures messages are taken an details are forwarded to the person concerned
Attends departmental and communication meeting as requested by Department Head
Attends major events in hotel and city as requested by Department Head
Closely monitors accounts revenue and business production of own corporate portfolio.
Maximizes up selling opportunities whenever possible.
Establishes and maintains files of major accounts and assists Assistant DOS in maintaining the accounts management system.
Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
Disseminates sales related information to other departments as appropriate.
Maintains close communication with the Events Management Team in the negotiation process of their accounts.
Follow up with the Events Management Team after the post - event meeting with Thank You calls and send Thank You Letter
Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
Reviews direct competition and conducts regular research.
Closely monitors accounts revenue and business production for the corporate accounts.
Keeps updated with client relationships and overall business goals.
Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
Maintain an up to date account and contact database and details in property management system.
Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times.
Attends departmental and communication meeting as requested by Department Head.
G eneral
Is familiar with all relevant company documentation and relevant OSMs for his/her field of responsibility.
Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Generally promote and ensure good inter-departmental relations
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
Maintains professional business confidentiality
Adhere to company and property rules and regulations at all times
Report any equipment failures/problems to the Maintenance Department
Pass any maintenance requests to the Maintenance Department.
Participate in any Training/Developments schemes as recommended by senior management
Comply with any reasonable request made by management to the best of your ability.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel's policies and pr

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