Job Description

Job Title Market Manager

Description

Market Manager Group : Daimler Truck AG
Description

Objective of the job

Steering and development of General Distributors (GD)/ Dealer body in the assigned markets to ensure achievement of the quantitative and qualitative targets in Customer Service and Parts (CSP) business. Maximize exploitation of market potentials to secure sustainable growth and improvement. Ensure market transparency; optimize planning and reporting tools according to corporate requirements. Interface role between Daimler Trucks AG, the Regional Centre, the market Wholesale Organization and national Key Account Customers. Responsibility to develop and implement strategic and/or market specific projects and products within a defined scope and time line. The requested method is a consulting and coaching approach at the GD's. Input to the network strategy and monitor the fulfilment of the CSP Mercedes-Benz distributor standards in close collaboration with Network Development. Ensure that legal regulations, Daimler Trucks AG business principles and guidelines followed.

Main Responsibilities

Market Planning

Operational planning per year based on set premises and market potential; covering quantitative and qualitative aspects

Coordination and alignment of the CSP target agreement with the markets; setting of operational development objectives aiming to further advance and professionalize the business

Compilation of regular expectations and simulation of forecasts according to corporate guidelines

Market Steering

Strategy, Organisation and Processes

Downstream of a market specific CSP strategy on basis of the regional strategic framework to ensure sustainable growth

Continuous optimization of the market CSP Wholesale and Retail organization regarding systems, processes and structure

Network Development (ND)

Collaboration and support of ND in development of network planning and setting up new facilities

Initiation and steering of CSP relevant content in course of network changes

Accompany relevant audits for standards to ensure compliance and fulfilment; follow up on agreed improvement measures during regular market visits

Support implementation of Distributor Retail Standards, regular review and follow up

CSP proposition

Strategic coordination of CSP portfolio and positioning in order to steer and support the markets to reach the agreed targets

Coordination of implementation of defined measures and CSP programs and products (e.g. Workshop/Logistics processes, Service Contracts, Remanufactured parts etc.)

Marketing

National homologation of predefined regional marketing plans per market based on focus initiatives together with the Marketing dept.; ensure implementation and quarterly follow-up; monitor budget allocation and manage contribution models

Develop specific/national marketing and sales campaigns where necessary

Customer Relationship Management (CRM) / Customer Complaints

Consult the markets to set-up and professionalize CRM and analyse survey results to derive improvement measures

Assure that (sensitive) customer complaints are handled and solved in a timely manner; elaborate solutions in exceptional cases together with the markets and relevant corporate entities

Parts Logistics / Availability

Coordination of relevant (and sensitive) logistics topics in support to the Global/ Regional Logistics Center (e.g. Order split, Export Controls, Theft-Relevant items)

Market consultation in development of national concepts to ensure territory-wide parts supply and availability in line with contractual obligations and market specific requirements

Training

Cross function between market and Training Centre, to analyse and discuss professionalization of market / retail qualification and initiate specific training measures

Key Account Management (KAM) / Active Sales Force (ASF)

Market Analysis and Reporting

Supported Business / Pricing

Qualifications

Key Requirements

University degree in business management / economics / engineering or comparable education.

5-10 years' experience in the automotive/commercial vehicle business

Distinctive analytical/managerial skills, entrepreneurial thinking and acting, highly developed ability to negotiate, customer-oriented thinking/acting; coaching and consulting expertise

Cultural knowledge / experience in Middle East and North African region is a plus.

Organization

: Daimler Commercial Vehicles MENA FZE
Primary Location

: United Arab Emirates-Dubai-Dubai
Work Locations

: Jebel Ali Dubai, United Arab Emirates, 261511 Jebel Ali Dubai, United Arab Emirates, 261511 Dubai 000000

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