The role of the Market Manager is to support the centralised solution for hotel relationships with dnata by proactively developing and managing a network of leisure product and service providers in the sub-region assigned. The Market Manager is a single point of contact for hotel, DMCs and other land suppliers on behalf of dnata Travel and its affiliate companies, leveraging technology to achieve seamless connectivity with hotel partners to drive room night production.
Key Responsibilities
- Develop and maintain excellent relationships with key contacts across all assigned suppliers in order to facilitate negotiations and secure the edge over competitors.
- Deliver account management with clear development plans/rolling files for leading hotel companies assigned in each market and supervise the Contracting Executives in the execution of account management.
- Work hand in hand with the Product team to set and deliver the bed brief and highlight all opportunities throughout the region on an on-going basis.
- Manage the supplier negotiation process at the optimal time (six to twelve months in advance) to ensure that required rates, allocations and release periods are agreed, competitive, finalised, comprehensively loaded and available in accordance with agreed SLAs and briefs with affiliates. Ensure speed to market and differentiation can be maintained. Assume direct accountability for room materialization at the assigned selected hotels. Constantly monitor and manage performance, taking necessary action.
- Support and negotiate alongside the internal customers Marketing team to ensure maximum contribution from suppliers is being raised for brands campaigns.
- Maximize commercial return on relationships by ensuring highly competitive brochure contributions and sale overrides are incorporated into the contracting process. Ensure supplier revenue targets are met and if necessary re-negotiated to achieve the best financial gain.
- Oversee site inspections of existing and new properties to ascertain suitability.
- Supervise the loading of rates and information for assigned suppliers into the contracting system, ensuring minimal errors in collaboration with the loading teams and in line with defined quality control standards and service level agreements.
- Ensure the Reservations, Operations and Finance teams are provided with accurate data to complete booking processes and produce accurate customer invoices.
- In collaboration with the businesses Product teams evaluate market requirements related to the needs of tactical products (i.e. new destinations, weak periods etc.) to support the defined business strategy.
- Support the Product team with the delivery of content, images, product awareness and knowledge.
- Manage CRM accuracy to ensure customer satisfaction and encourage supplier development and partnerships.
- Manage the contract library and control document access to ensure consistent record retention and facilitate the resolution of contract issues to minimise any impact on service disruption. Ensure that reviews are conducted (including legal) in a timely manner.
- Implement the Health and Safety procedures as determined by the Company

Experience
- Commercial / Sales and contract negotiation : 5+ Years
- Experience in the tourism industry with a minimum of 3 years in a Product/Purchasing Manager or Product/Purchasing executive capacity

Qualifications
- Degree or Honours (12+3 or equivalent)
- Degree in a business, tourism or sales management subject
Knowledge/skills
- Proven ability to exercise commercial judgement in the selection, negotiation and contracting of tour operators or hotel services.
- Knowledge of geography and an understanding of the tourism/tour operating industry
- Demonstrable analytic skills Proven ability to meet production and commercial deadlines
- Technology literate with an existing international job relevant industry network
- Excellent written and oral English language skills, other languages would be an advantage based on region assigned
- Other languages besides English: It would be advantageous to be multi-lingual.
Leadership Role: Yes
Safety Sensitive Role: No

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That\xe2\x80\x99s on top of transport benefits, life insurance and more. Find out what it\xe2\x80\x99s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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