Job Description

Job Title Market Manager

Description

Objective of the job
Steering and development of General Distributors (GD)/ Dealer body in the assigned markets to ensure achievement of the quantitative and qualitative targets in Customer Service and Parts (CSP) business. Maximize exploitation of market potentials to secure sustainable growth and improvement. Ensure market transparency; optimize planning and reporting tools according to corporate requirements. Interface role between Daimler Trucks AG, the Regional Centre, the market Wholesale Organization and national Key Account Customers. Responsibility to develop and implement strategic and/or market specific projects and products within a defined scope and time line. The requested method is a consulting and coaching approach at the GD's. Input to the network strategy and monitor the fulfilment of the CSP Mercedes-Benz distributor standards in close collaboration with Network Development. Ensure that legal regulations, Daimler Trucks AG business principles and guidelines followed.
Main Responsibilities
Market Planning
- Operational planning per year based on set premises and market potential; covering quantitative and qualitative aspects
- Coordination and alignment of the CSP target agreement with the markets; setting of operational development objectives aiming to further advance and professionalize the business
- Compilation of regular expectations and simulation of forecasts according to corporate guidelines
Market Steering
Strategy, Organisation and Processes
- Downstream of a market specific CSP strategy on basis of the regional strategic framework to ensure sustainable growth
- Continuous optimization of the market CSP Wholesale and Retail organization regarding systems, processes and structure
Network Development (ND)
- Collaboration and support of ND in development of network planning and setting up new facilities
- Initiation and steering of CSP relevant content in course of network changes
- Accompany relevant audits for standards to ensure compliance and fulfilment; follow up on agreed improvement measures during regular market visits
- Support implementation of Distributor Retail Standards, regular review and follow up
CSP proposition
- Strategic coordination of CSP portfolio and positioning in order to steer and support the markets to reach the agreed targets
- Coordination of implementation of defined measures and CSP programs and products (e.g. Workshop/Logistics processes, Service Contracts, Remanufactured parts etc.)
Marketing
- National homologation of predefined regional marketing plans per market based on focus initiatives together with the Marketing dept.; ensure implementation and quarterly follow-up; monitor budget allocation and manage contribution models
- Develop specific/national marketing and sales campaigns where necessary
Customer Relationship Management (CRM) / Customer Complaints
- Consult the markets to set-up and professionalize CRM and analyse survey results to derive improvement measures
- Assure that (sensitive) customer complaints are handled and solved in a timely manner; elaborate solutions in exceptional cases together with the markets and relevant corporate entities
Parts Logistics / Availability
- Coordination of relevant (and sensitive) logistics topics in support to the Global/ Regional Logistics Center (e.g. Order split, Export Controls, Theft-Relevant items)
- Market consultation in development of national concepts to ensure territory-wide parts supply and availability in line with contractual obligations and market specific requirements
Training
- Cross function between market and Training Centre, to analyse and discuss professionalization of market / retail qualification and initiate specific training measures
Key Account Management (KAM) / Active Sales Force (ASF)
Market Analysis and Reporting
Supported Business / Pricing
We need your consent to load the Youtube service!
We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

Familiar quality also for website data protection.
We (Mercedes-Benz Group AG) want to ensure optimum use of our website for you, and also to continually improve our website. We can then also show you usage-based content and advertising, and, to this end, we work with selected partners (Google, Facebook, Matterport). You also receive advertising on other websites through these partners.
By consenting, you also agree that data will be transferred to the USA and potentially other countries. In such countries, authorities may have easier access to such data and you may have fewer rights to oppose such access, as compared to the European Union.
You can revoke your voluntary consent at any time. You can find further information (including on data transfers) and setting options under "Settings" and in our privacy statement.

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: