Company Description

Digitas is the Connected Marketing agency, built on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes via connected solutions that include Connected Campaigns, Social Marketing, Brand Experience, CRM & Loyalty, and Marketing Transformation. A Leader in Gartner\xe2\x80\x99s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world\xe2\x80\x99s leading brands through a global network comprised of more than 4,500 employees across over 40 countries and 60 offices.



We are searching for a Technical Program Manager with Salesforce/Adobe Developer experience to manage various Business Systems. You should be customer obsessed and work to provide the best possible programme management experience.

-You will proactively engage with customers to understand their business needs and deliver high-quality support in a timely manner.

-Maintain existing system features/products for the business, and drive global quality improvement processes. A Program Manager should work independently but also partner with other non-Salesforce/Adobe Product, Program teams, and developers on new projects to improve team efficiencies, customer experience, and usability of the org.

-Ability to create and follow up on Digital transformation roadmap and engagements

-Own Salesforce.com/Adobe platform including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

-Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems

-Hands on configuration of new and existing Salesforce.com/Adobe to be able to guide and drive teams of developers

-Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure build accuracy across delivery of programs

-Create programme plans and presentations to support in requirement closure and articulation

Qualifications

-Bachelor\xe2\x80\x99s degree

-Professional experience with Salesforce and/or Adobe configuration and development

-Highly organized, detail-oriented, and ability to work independently

-Solid understanding of and experience working with enterprise level Salesforce.com/Adobe Experience Manager instance

- in-depth understanding of the capabilities and constraints of the Salesforce/Adobe

- Excellent analytical skills, including the ability to define, refine and implement process improvements

- Experience working in a deadline-driven, Agile project management framework

- Excellent verbal/written communication skills; able to effectively communicate with both business and technical teams

- Working experience with BI tools/CMS/CRM/

Digitas