Job Description

Job Purpose:

To oversee the operations of the Tasheel service center, ensuring efficient delivery of labor and employment-related services in compliance with MOHRE regulations, while maintaining high levels of customer satisfaction and operational excellence.

Key Responsibilities:

Manage daily operations of the Tasheel center, ensuring smooth processing of MOHRE services (work permits, labor cards, employment contracts, etc.). Ensure compliance with MOHRE guidelines, labor laws, and government regulations. Supervise and lead staff, ensuring they are trained and updated on procedures and customer service protocols. Monitor customer service quality, handle escalated complaints, and ensure resolution of complex cases. Maintain strong relationships with MOHRE officials and other government entities. Oversee financial performance including budgeting, cost control, and revenue tracking. Implement operational policies and quality assurance measures to improve efficiency. Generate and submit regular compliance, financial, and operational reports to management and government authorities. Drive initiatives to enhance digital adoption and service automation in line with UAE government smart services. Ensure data confidentiality, security, and integrity in all transactions.

Requirements:

Bachelor's degree in Business Administration, Public Administration, or related field. 6-10 years of managerial experience in government services, PRO services, or customer service centers. Strong knowledge of UAE labor law, MOHRE systems, and Tasheel services. Excellent leadership, organizational, and problem-solving skills. Strong communication skills in Arabic and English (additional languages a plus). Ability to manage large teams, handle pressure, and deliver results within timelines.

Strong communication skills in Arabic and English.

Job Type: Full-time

Application Question(s):

How many years of experience in UAE Government Sector organizations? Are you fluent in Arabic an English? What is your current salary? * What is your expected salary?