to oversee daily operations, ensure compliance with government regulations, and deliver exceptional customer service. The ideal candidate will have
at least 4 years of experience
managing Amer, Tasheel, or similar government service centers, with strong leadership and operational skills.
Key Responsibilities
1. Operational Management
Oversee the day-to-day operations of the Amer & Tasheel service center.
Ensure all services (visa processing, labor contracts, immigration transactions, etc.) are handled efficiently.
Monitor workflow to minimize wait times and improve customer satisfaction.
2. Compliance & Documentation
Ensure all transactions comply with
UAE government regulations
(Tasheel, Amer, MOFA, DED, etc.).
Verify accuracy of applications, documents, and payments before submission.
Stay updated on changes in immigration, labor, and visa policies.
3. Team Leadership & Training
Supervise and train staff on service procedures, system updates, and customer handling.
Conduct performance reviews and implement improvement plans.
Foster a positive work environment to enhance productivity.
4. Customer Service Excellence
Resolve escalated customer complaints and complex cases professionally.
Maintain high service standards and ensure a smooth customer experience.
Gather feedback and implement service improvements.
5. Reporting & Administration
Prepare daily/weekly reports on transaction volumes, issues, and resolutions.
Coordinate with government authorities for audits, inspections, or system updates.
Manage inventory of forms, brochures, and other service materials.
Qualifications & Experience
Minimum 4 years of experience
managing an
Amer, Tasheel, or government service center
.
In-depth knowledge of
UAE immigration, labor, and visa processes
.
Strong leadership, problem-solving, and decision-making skills.
Proficiency in
Tasheel/Amer systems
and related government portals.
Excellent communication in
English & Arabic
(preferred).
Bachelor's degree in Business Administration, Management, or a related field.
Work Conditions
Location:
Dubai - Al qouz 3
Working Hours:
Full time (flexible timing)
Salary & Benefits:
Competitive, based on experience
Job Type: Full-time
Pay: AED12,000.00 - AED14,000.00 per month
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