Description

Manager - Rooms Reservations - Jumeirah Pre-Opening Hotel

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Rooms Reservations Manager to join the Rooms Reservations team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

Carry out regular spot checks within the department to ensure that standards outlined in the SOPs are adhered to.

Ensure that all concerned departments are aware of all ongoing promotions and booking procedures.

Assist in training the department staff according to the Standard Operations Policies and Procedure.

To Manage and coordinate all group block for the entire resort and coordinate with all concerned departments.

Identifies end evaluates business trends & needs and uses this information to set and review departmental objectives.

Continuously monitors and measure telephone manners, handling of VIP guests and general operational performance of reservations staff.

Attends to all enquiries, complaints/comments, and requests regarding reservations and/or reservations operations procedures in a timely manner.

Ensure that staff working hours are recorded accurately and in accordance with the hotel policies and procedures.

Arrange, coordinate and chair weekly departmental management meetings and quarterly departmental meetings whenever possible.

Assist in the recruitment of staff for the Reservations Department by interviewing possible candidates.

About you:

The ideal candidate for this position will have the following experience and qualifications:

2-3 years\' experience as Assistant Reservations Manager / Reservations Coordinator

Excellent PMS knowledge

Excellent Computer Skills

Enter essential details, such as leadership, ability to negotiate at a senior level, ability to develop creative marketing concepts,

Time management skills

Excellent communication skills are highly essential

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 394

Apply Before 04/30/2023, 02:18 PM

Job Schedule Full time

Locations Dubai Holding Corporate Office, Dubai, AE

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