POSITION DESCRIPTION
Position : Reservations Agent (U.A.E Nationals)
Department : Revenue & Reservations
Reports to : Reservations Manager
PURPOSE OF POSITION
Reporting to the Reservations Manager, the Reservations Agent is responsible to handle inquiries through phone, fax or email inquiries pertaining to room reservations with a focus on revenue maximization and quality. The agent at all times meets and exceeds performance standards while maintaining exceptional service level for guest satisfaction and maximize potential hotel revenue by applying the Raffles Standards.
KEY ROLES & RESPONSIBILITIES
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