Description

United Arab Emirates

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JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE\'s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai\'s skyline and a visible statement of the region\'s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Revenue Manager to join the Revenue Management team in Jumeirah Emirates Towers. The main purpose of this role is to manage Revenue Management efforts at the Jumeirah hotel level and oversee the implementation of effective inventory, pricing and product enhancement plans based on demand forecasts, future trends and historical data, to contribute to revenue and profit maximization. Candidate is also an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

• Contribute to the formulation and manage the implementation of inventory and pricing plans, based on sound commercial analysis and in line with the Corporate Revenue Management strategy, to ensure the effective achievement of the Jumeirah hotel\'s Revenue Management targets.
• Manage market research efforts related to the Jumeirah hotel\'s competition and guest preferences as well as economic variables affecting supply and demand or price elasticity, to support the development of accurate operational and financial room revenue forecasts.
• Manage the optimization of the Jumeirah hotel\'s product and service offerings (rooms, spa, catering, packages, etc.) and recommend adjustments to product offers and rates to cater for holidays, seasonality etc. to maximize revenue and profitability throughout the year.
• Monitor and report the Jumeirah hotel\'s key revenue performance metrics (occupancy levels, RevPAR, etc.), to provide visibility on its financial performance and to recommend corrective action when required.
• Manage the in-depth analysis of Jumeirah hotel\'s financial performance to maximize revenue for the property and contribute to the ongoing growth of RevPAR\'s market share.
• Support the Jumeirah hotel\'s evaluation of opportunities for contracted business (group, wholesale, corporate negotiated, etc.), in collaboration with the Sales & Marketing department, to ensure that all deals are scrutinized for strategic intent and expected profitability.
• Collaborate with the Sales and Marketing Department to facilitate the interpretation of revenue management decisions and provide guidance to ensure that the go-to-market approach remains aligned with revenue management priorities.
• Manage the implementation of system functions and corresponding interfaces related to the generation of room revenue (PMS, CRS, RMS, Sales, and Catering system), and ensure that these systems are leveraged to their full capacity to enhance their return on investment.
• Remain abreast of the emerging hospitality trends in terms of guest behaviour, and preference and manage the regular benchmarking of local product offerings, pricing, and ROI to ensure that the SBU continuously innovates and maintains its competitive advantage while improving profitability.
• Manage the day-to-day operations of the Revenue Management department providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
• Take ownership of and chair the Revenue Meeting and define optimum pricing strategies based on evolving demand patterns and forecasted market mix.
• Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects taking into account best practices, improvement of processes and productivity improvement.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

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