Job Description

Lead the development and rollout of NMC's front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (Abu Dhabi, Al Ain, Dubai, Sharjah, etc.).

1. Retail Strategy & Execution

Own full project lifecycle: planning, roll?out, and refinement of retail front-shop model. Set and track store-level and network-wide targets (sales, margin, basket size). Drive SOPs and enforce planogram and visual merchandising compliance.

2. Product Portfolio & Category Management

Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.). Conduct quarterly reviews to optimize SKU mix - add, delist, re?price. Negotiate with vendors for pricing, promos, shelf support and rebates.

3. Sales Performance & Promotions

Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie?ins). Use sales data and analytics to evaluate performance and pivot tactics. Research market trends and benchmark against peers .

4. Store Operations & Merchandising

Standardize store layouts and ensure front-shop compliance (audits). Oversee inventory health--monitor stock?outs, dead stock, and turnover. Drive cross-functional collaboration with unit managers, pharmacists, and marketing. Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

5. Cross-functional Integration

Integrate with procurement, supply chain, finance, and marketing. Support offline front-shop alignment and home delivery strategies.
Work closely with the technology/innovation team to develop online sales channels.

Qualifications & Experience

Bachelor's in Pharmacy, Business, Marketing; MBA preferred. 7-10 years in retail pharmacy/FMCG with3 years in retail or project leadership. UAE license (DHA/MOH/HAAD) P&L responsibility experience strongly preferred. Demonstrated success in store-level or network transformation

Skills & Competencies

Entrepreneurial mindset, Problem solving skills. Strong commercial sense with data-driven decision-making. Proficiency in Excel, Power BI, retail ERP systems. Leadership, training, and vendor negotiation experience. * Excellent communication, stakeholder management, compliance orientation.