Job Description

ROLE SUMMARY
The People & Organization Manager oversees all people-related activities for a large frontline workforce within supermarket operations. The role ensures effective workforce planning, strong frontline engagement, capability building and coaching for managers, and consistent delivery of core P & O processes. Acting as a strategic partner to operations, the P&O Manager provides hands-on support across multiple stores while promoting a positive, compliant, and high-performing work environment.
ROLE PROFILE

• Ensure optimal staffing across stores through effective workforce planning and collaboration with recruitment teams.
• Oversee frontline performance, supporting store leaders with reviews, coaching, and performance-related interventions.
• Manage employee relations matters, including grievances, investigations, and disciplinary actions.
• Ensure consistent onboarding and delivery of frontline training and development programs.
• Lead initiatives that enhance morale, engagement, and retention of store-based employees.
• Coach store managers and supervisors to strengthen leadership and people management capabilities.
• Monitor attendance, absenteeism, and timekeeping trends, taking action where needed.
• Ensure consistent execution of core P&O processes such as performance reviews, probation assessments, talent identification, and improvement plans, while supporting operational or structural changes.

REQUIREMENTS

• Proven experience managing large frontline teams across multiple sites, with strong knowledge of UAE labor laws and compliance.
• Skilled in workforce planning, attendance management, and handling employee relations matters, including grievances and disciplinary cases.
• Experienced in coaching line managers and developing frontline leadership capabilities.
• Strong interpersonal and communication skills, with the ability to influence at all organizational levels.
• Resilient, calm under pressure, and able to manage ambiguity and tight timelines; fluent in English (Arabic or other regional languages is a plus).
• Bachelor's degree in Human Resources, Business Administration, or related field, with 5-7 years of P&O experience, including 2-3 years in a fast-paced environment.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Skills Required