Danat Al Emarat , a Mubadala Health partner, is a world-class specialty women and childrenaa,a,,s hospital located in the Emirate of Abu Dhabi. The five-story hospital covers an area of 58,000 square meters, with 200 beds, offering a comprehensive range of inpatient and outpatient medical services including Neonatology & Pediatrics, Obstetrics & Gynecology, General & Pediatric Surgery, Womenaa,a,,s Diagnostics & Breast Imaging, Minimally Access Surgery and more, all of which are equipped with the latest technology and highly-qualified staff to provide unmatched patient and family-centered care. Our medical team is hand-picked from the international and local markets specializing in numerous sub-specialties. Our consultants and clinicians work closely together to ensure the entire needs of women and children are addressed in a single convenient location and to the highest standards.

Danat Al Emarat is the only private women and children hospital to have a Fetal Medicine Unit along with a full-fledged Neonatal Intensive Care Unit (NICU Level III) providing care for the most fragile newborns, establishing Danat Al Emarat as a regional referral center for women with high-risk pregnancy. Adopting top international hospitality standards, Danat Al Emarat provides a full range of VIP suites and services to cater to the Abu Dhabi Community combined with leisure and entertainment for the families and guests. The hospital was designed by renowned American architectural firm, HKS.

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Job Summary:

• Manager Patient Access Services plays a critical role in developing and implementing the Patient Engagement strategy at DAE. The post holder will be responsible to enhance the quality of patient experience within the organization, through the integration of effective processes, systems and services across all non-clinical patient touch points at DAE.
• The post holder reports directly to the Director Clinical Operations, s/he will be a thought partner with the DCO and the senior Executive team on driving positive employees and patients experience.
• The ideal Manager Patient Access Services will have a passion for people and ongoing improvements. S/he will be a business partner; strategic, strong business acumen, a catalyst for change.
• Role model PEARL behaviors to employees and external stakeholders.
  

Roles and Responsibilities:

• Drive implementation of Patient Engagement strategy at DAE.
• Oversees the non-clinical patients facing units across the Operations department.
• Work closely with RCM & Insurance departments to enhance the Administration Office performance.
• Implement new processes; pathways; systems to improve departmental productivity.
• Collaborate effectively with the Admission Office to ensure smooth transition of patient between OP & IP.
• Integrate an effective performance tracking & reporting system in line with the departmental KPIs.
• Ensures all departmental requirements are ready to complete internal/ external audits.
• Work closely with HR and Communications department to enhance employee and brand experience.
• Influence and facilitate Hospital Service Standardization, Customer Service Skills training and development, adopting of PEARL Service behaviors to all patient facing employees.
• Influence changes to organizational structures and practices that impact Patient Experience.
• Coach and develop leaders to role model and supervise desired behaviors and culture.
• Lead the team to utilize patient feedback and continuous improvements.
  

Facility Specific Responsibilities:

• Complying consistently with DAEH policies, procedures & practices and ensuring alignment with United Eastern Medical Services (UEMS) corporate policies.
• Maintaining confidentiality with regards to any information exchanged or received in the current capacity in accordance with the Confidentiality Agreement and Organizational Policy.
• Employee shall follow the Occupational Safety Health Management Systems (OSHMS) Roles and Responsibilities, with Authority and Accountability provided by the Health, Safety and Environment (HSE) staff.
• Employee shall adhere to and follow infection control guidelines and quality standards as published by the Quality and Risk Management Department.
• Employee must understand and adhere to the Emergency Preparedness Plans/Policy.
• Participate in mandatory trainings and workshops as required by the Organization and Regulators.
• Dress appropriately as per Organizational policy and the culture of United Arab Emirates (UAE).

Qualifications Required:

• Master Degree of Business Administration.

Essential Requirements:

• Must be fluent in oral and written English
• Ability to maintain a confidential work environment
• Demonstrate ability to interact with a variety of people at all levels in the organization
• Ability to adapt to the UAE customs and culture
• Offer best available and up-to-date evidence-proven care

Benefits Package:

• Medical Insurance
• Visa - single
• Annual Holiday Leave Entitlement
• Public Holiday Entitlement
• Study Leave

Additional Information:

• Full Time
• Permanent Work
• 5 day working week
• 48 hour working week

Professional Experience Required (Relevant to the Job):

• Able to challenge ideas and thinking of senior leaders.
• Able to effectively manage multiple high priority projects while meeting established timelines.
• Highly analytical and strong emotional intelligence, work well with all level stakeholders.
• More than 5 years of professional experience with an emphasis on learning and development, employee engagement, employee experience, organizational effectiveness, or other related HR disciplines.
• Strong Presentation and Facilitation Skills.
• Able to motivate and inspire individuals and teams for positive changes.
• Professional Certificate in Coaching would be an advantage.
• Personally champion a team culture where core values such as excellence, hard work, service to internal and external customer.
• Optimist and resourceful.