Description

Manager - Housekeeping -Jumeirah Creekside Hotel

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we\'ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah \'Your Place to Shine\'.

Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region\'s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai\'s largest art collections - a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.

About the Job:

To provide strategic leadership and direct operations to ensure the housekeeping department achieves its goals and effectively contributes to the guest experience whilst maintaining Jumeirah Brand standards

Your main duties will include:

Ensure proper inventories of all operating equipment in housekeeping are conducted in line with audit standards in order to effectively manage cost.

Ensure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with Jumeirah HS&E standards to ensure guests and colleagues\' safety.

Ensure proper controls of master keys are in place in order to guarantee guests safety.

Effectively oversee the control of cleaning supplies and guest supplies (receiving, recording, handling and storage) to minimise losses and maximise use of resources.

Participate in the preparation of the Annual Business Plan to ensure housekeeping operation is adequately represented.

Liaise with Front Office Manager to monitor service quality, plan unique guest experiences and to discuss operational problems in order to maximise guest satisfaction.

Liaise with Engineering to properly monitor that repair works are efficiently delivered in the rooms and public areas to ensure guest satisfaction with the hotel products.

Recommend modernisation of cleaning methods and equipment to ensure quality of cleanliness and increase in performance, to meet guest expectations.

Provide creative set-up of guest amenities/supplies, flower/plants arrangement to develop and enhance the image and reputation of the hotel.

Monitor and analyse room products of competitive hotels (local and international) to bench mark and keep up to date with the latest trends to maintain competitive advantage.

Welcome VIP\'s upon arrival as appropriate to ensure guests are well received.

To study and evaluate the operation of the Housekeeping Department, and suggest improvements.

To maintain a record of Planned Maintenance cleaning work i.e. carpet shampooing, bedspread cleaning, blanket cleaning and general rooms cleaning.

To conduct inspections of corridors, service areas, pantries, staircases and Public Area toilets to ensure proper cleaning.

To ensure that all suites and rooms are inspected thoroughly.

To ensure that all equipment is well maintained and handled correctly.

To handle guest complaints in accordance with the hotel policy, reporting all complaints to the Director of Operations.

To check the logbooks and follow up on outstanding matters.

Provides supervision and direction to housekeeping colleagues.

Interacts with guests as well as individuals outside the hotel including suppliers, contractors and competitors.

Co-operates, co-ordinates and communicates with other department heads as required

Monitors Housekeeping team to ensure guests receive prompt and courteous service

Informs other operating departments regarding Housekeeping matters which concern them, notably Front Office to ensure accurate room status, in addition to communicating with Engineering.

Establishes and maintains effective employee relations

Conducts such functions as hiring, performance, appraising, counselling, disciplinary actions to ensure appropriate staffing and productivity.

Identifies training needs, develops formal training plans and implements training sessions.

Implement and change routine programmes that need adjustment due to change in business climate. Review schedules and ensure they reflect business needs

Schedule routine inspections of all housekeeping areas including occupied and vacant rooms

Inspects guest rooms and all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required. Makes recommendations to the Director of Operations, plans and assists with capital investment for all areas

Maintains appropriate standards of dress, hygiene, uniforms, appearance, posture, and conduct of departmental employees

Conducts regular departmental communication meetings ensuring that appropriate information materials on the departments and hotel are shared

Ensures Housekeeping colleagues are familiar with in-house facilities for the purpose of assisting guests

Control all departmental costs including labour, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the high standard

Participates in the preparation of the hotel\'s annual strategic plan and goals programme. Prepares the Housekeeping Departmental budget

Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled

Maintains a steady flow of communication to the Director of Operations and to other department heads

Supervises outside contractors to ensure contractual compliance with respect to window washing, marble polishing, night cleaners, plant companies, flower supplier

About you:

Qualifications

Essential

Diploma in hotel management or a related field

Desirable

Bachelor\'s Degree in Hospitality Management

Certificate in HS & E

Group Trainer certificate

Experience

Essential

Minimum of 5 years work experience for a deluxe luxury hotel in HK

Minimum of 3 years management experience in a high volume housekeeping role

Middle East experience

Experience in managing outsourced labor

Desirable

Pre-opening or major refurbishment experience in a similar operation

Skills

Essential

Eye for detail

Intermediate level - Microsoft Office applications

Competent in OPERA PMS

High level of written and verbal business English

Desirable

Interior design or related skills

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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JOB INFO

Job Identification 326

Job Category Rooms

Apply Before 04/21/2023, 10:23 AM

Job Schedule Full time

Locations Garhoud, Dubai, AE

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