Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we\'ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah \'Your Place to Shine\'.

Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region\'s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai\'s largest art collections - a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.

About the Job:

To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind \'Everything Considered\'. To be able to supervise the daily operation at the reception and to be able to assist the team and maintain a level of supervision within the department by proactive and interactive leadership.

Your main duties will include:

• Attend the daily handover briefing at the beginning of each shift
• Supervise daily operation and delegates tasks to each team member
• Ensure that all current promotional and or activity information is communicated to the team and update notice boards.
• Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)
• Follow the PCI (Payment Card Industry) policy and procedure
• Follow FRAUD PREVENTION policy and procedure
• Handle any guest complaints and ensure that the issue is resolved in a timely manner. Ensure the duty manager is involved if the problem escalates or needs management presence.
• Give a warm welcome to guests on arrival and check in guests as per hotels policy and procedures.
• Complete a quick and efficient check in and encourage guests to scan the barcode available on the guest service desk, in the rooms or on their TV screens for hotels directory/information.
• Ensure to follow guest registration in CID system (VICAS) per CID policy and procedure and update the system correctly during check-ins and check-outs to avoid tourism dirham fines by DTCM.
• Be efficient to identify and anticipate guest\'s needs and assist in any possible way, keeping in mind Hallmark no. 2, \'My first response to a guest will never be \xe2\x80\x9cno\xe2\x80\x9d and provide correct information to guest\'s enquiries.
• Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
• Give a warm welcome to guests on arrival and check in guests as per hotels policy and procedures.
• Bid fond farewell to guest on departure and follow hotels check out policy and procedure
• Follow Jumeirah finance policies and procedures for all payments and finance related tasks.
• Follow all security policies and procedures and attend all security trainings related to emergency evacuating operating procedure.
• Follow Jumeirah data entry standards
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
• Ensure to complete all Front Office related tasks on the Guest Service Executive shift checklist and submit the daily online shift checklist at the end of the shift.
• Send the daily DTCM report via the DTCM portal
• Assist guests with safe deposit box requests following hotels policy and procedure.
• Ensure to check the daily bucket check reports for discrepancies and action on resolving them.
• Check and action traces in Opera during your shift
• Follow up on the Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• To ensure that rooms are allocated for the day and next day according to the guest\'s requests and preferences.
• Communicate on daily basis with Housekeeping in regards of Room Moves, special requests, OOO/OOS rooms and ensure that all relevant departments are advised of guests\' specific requests/ preferences prior to their arrival.
• Carry out cashiering duties like foreign currency exchange, paid-outs etc and close the cashier audit at the end of each shift ensuring that all details balance and remittance envelope is filled in correctly and dropped to the security safe box before leaving the hotel after your shift as per finance policy and procedure.
• Take full responsibility of personal cash float issued by finance ensuring that it is balanced at all times.
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures as per finance policy and procedure.
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/ Duty Manager.
• Attend trainings as per schedule and complete all trainings before the set deadline announced.
• Ensure training sessions are conducted as per the training plan, calculate training hours for the month and forward it to the L&D department.
• Ensure that all daily tasks of GSE\'s are carried out on time (preparing arrivals, preparing departures, bucket check, High Balance, Check-outs VICAS)
• Ensure that all checked out registration cards are stored correctly at the end of each month
• To make sure the no-shows and pre-registered guests who did not arrive are charged
• Assist in maintaining accurate guest history records-including the recording of guest information received from other hotel departments and the guest\'s preferences: ensure all relevant departments are advised of guest specific requests/preferences prior to their arrival.
• Prepare the daily VIP arrivals list ensuring that the correct rooms are allocated for VIP guests depending on their demands and guest history feedbacks.
• Update Housekeeping with rooms for fogging as per procedure in place.
• Work to achieve the departments objectives in order to achieve targets and KPI\'s (Jumeirah One/ Up selling etc.)
• Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
• Adhere to step by step procedures of the department.
• Adhere to Jumeirah Code of Conduct and Ethics
• Adhere to Jumeirah International\'s Guiding Principles and Hallmarks
• Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined standards.

About you:

Qualifications

• Able to communicate effectively and to respond well (switched on) to questions and requests
• Enthusiastic and eager
• Portrays self confidence
• Able to work in a team, i.e. caring about other team members and open towards other nationalities

Experience

• Min 02-years Hotel Experience in Front Office in a 5 star hotel
• Accustomed to handling customer complaints
• Previous Hotel Experience (through studies or work experience) in a 5 star hotel

Skills

• Excellent communication skills, both verbal and written English
• Good interpersonal and communication skills

Competencies

• PMS - Opera
• Time Management
• Handle stress well
• Multi-skilled and able to multi-task

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.

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