Description

Manager, Housekeeping
(10453)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai\'s endless dunes and rich culture.

About The Role

The Housekeeping Manager is responsible for the management and running of the Housekeeping operations, guest rooms, public areas, landscaping, the linen and the uniform rooms in an efficient and cost controlled manner . A high level of cleanliness, sanitation, disinfection, and presentation in all areas has a large impact on the guest\'s stay and it is imperative that each area standards are meet and exceeded. To consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Key Duties and Responsibilities

GROOMING & ETIQUETTE:

• To report for duty punctually wearing the correct uniform and always have nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company\'s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.

SCOPE OF JOB:

Budgeting and Cost Control

• To assist in the preparation of the Department Budget.
• To ensure that the department\'s operational budget is in line and costs are strictly controlled.

Operational

• To constantly strive to please all Guests that he/she may encounter during his work hours.
• To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual.
• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To liaise with the Front Office on anticipated Guest check-ins, check-outs, room assignments and rooming list etc.
• To conduct daily inspections of all hotel areas to check the cleaning standard.
• To be responsible for the inventory of Guest supplies, linen, uniforms, flowers and the ordering and replacement when necessary.
• To be responsible for ordering cleaning supplies and Guest supplies, and to check that they are handled, and stored correctly.
• To make recommendation to management for modernisation of equipment, cleaning methods and the set-ups of Guest supplies.
• To liaise with the hotel\'s contracted companies for pest control for Guest Rooms to ensure an effective programme is constituted and maintained.
• To ensure that all V.I.P.\'s, are checked prior to the arrival of the Guest for 100% readiness.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To ensure proper arrangement and maintenance of flowers and plants in the Guest rooms and Public Areas.
• To assist in the planning and implementation of the hotel\'s rehabilitation plans as appropriate.
• To co-ordinate with the area hotels regarding operational problems.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To assist subordinates during peak periods. To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors

Food and Beverage

• To assist as necessary in providing uniforms and decorations for special theme parties and other promotions.
• To liaise with Food and Beverage Outlet Managers for cleaning of the outlets and uniform requests.

Employee Handling

• To ensure that all employees report for duty punctually always wearing the correct uniform and name tag.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• To supervise the department\'s orientation programs for new employees to make sure that they understand the policy and procedure of the hotel.
• To conduct training courses with the co-ordination of Training Manager for new employees, and regular "Refresher" courses for newly hired and existing employees.
• To conduct employee evaluations for all Housekeeping Employees to review their general performance, discuss existing performance and areas of improvements.
• To interview new potential employees in liaison with the Human resources ..
• To ensure that all employees have a complete understanding of and adhere to the hotel\'s policy and procedures.
• To ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.

Administration

• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• To ensure proper control of master keys of the hotel.
• To ensure the proper handling and control of lost and found.
• To ensure proper requisitioning and controlling of supplies.
• To ensure proper assignments of work to Housekeeping Employees.
• To ensure effective control of linen (i.e. receiving, recording, storage, etc.).

General

• To respond to any changes in the housekeeping function as dictated by the hotel.

GENERAL AND OTHER DUTIES

• The above identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, always, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel\'s requirements and do not detract from the desired image of the hotel.
• The employee will always be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
• To be flexible within your job and to be able to fulfil any other duties that you may be asked to perform.

SUPERVISORY RESPONSIBILITIES

• Co-ordinate with Vendors E.g.: Pest control, Laundry Service and other outsource services.
• Review the Housekeeping points on the guest feedback form, take action on guest complaints and share guest complaints with staff members.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons\' complaints, and to make recommendations to improve service and ensure more efficient operation.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.

Job Requirements

• Diploma in Hotel Management.
• Vocational certification in Hospitality School.
• Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the housekeeping department.
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail.
• Problem solving and decision making.
• Leadership skills
• Customer focused.
• Teamwork
• Interpersonal skills
• Strategic Thinking
• Physically fit to stand all days, walk long distance, pull trolley on wheels up to 250 kg

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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