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Job Title

Manager - Customer Advisory

Experience:

8+ years of experience in customer experience and strategy and service transformation, with experience on the government, financial services and payments sectors.

Job Summary:

Join a dynamic and customer-focused team as a Customer Experience & Advisory Consultant and help organizations deliver exceptional customer experiences. In this role, you will work with clients to understand their customer needs, provide strategic recommendations, and design and implement customer-centric solutions that drive customer satisfaction and improve business results.

Key Responsibilities:

• Lead and mentor a team of consultants, helping them to deliver outstanding results for clients (For an associate director/ Manager only).
• Act as a trusted advisor to clients, helping them understand their customers and deliver outstanding customer experiences
• Conduct customer research and analysis to gain valuable insights into customer needs and behaviors
• Provide strategic recommendations to clients on how to improve customer satisfaction and drive business growth
• Design and implement innovative customer experience solutions that deliver real results
• Work with cross-functional teams to ensure customer experience improvements are integrated into organizational processes and systems
• Measure and report on the impact of customer experience improvements on customer satisfaction and business results
• Stay ahead of the curve by staying up-to-date with industry trends and best practices in customer experience

Required Qualifications:

• Bachelor\'s degree in business administration, Engineering, or a related field
• 8+ years of experience in customer experience and strategy and service transformation, with experience on the government, financial services and payments sectors.
• Proven experience in customer strategy, customer experience and service transformation
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and in a cross-functional team environment
• Familiarity with customer experience design and measurement tools and techniques
• Understanding of Service Design and/or Design thinking methodologies (experience preferred)
• Needs to have consulting experience in an International consulting firm
• Proven experience on the related functional area in the government and financial services.
• Experience and understanding of the regional and international payments sector.

Preferred Qualifications:

• Master\'s degree in business administration, engineering or a related field
• Certified Customer Experience Professional (CCXP) or similar certification
• Experience in consulting in an International consulting firm

Why work as a Customer Experience & Advisory Consultant?

• Make a real impact on the success of leading organizations
• Develop a deep understanding of customer behavior and needs
• Work on cutting-edge projects using the latest tools and techniques
• Collaborate with a talented and supportive team
• Receive competitive compensation, benefits, and performance-based bonuses.

KPMG