The Role Responsibilities

• The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and customer value proposition.
• This role will work with the Business Head to identify opportunities for customer growth, work with partners for the execution of the defined customer acquisition strategy and sign-up alliances for better offers and card benefits for our customers.
• This role will require working extensively with sales agencies and prominent merchants in UAE.

Strategy

This role will be responsible for:

• Execution of the third-party sales process and to ensure that the framework is being followed in line with the design.
• Build credit card merchant alliances to offer better value to the customers - this will involve reaching out to relevant merchants, finalize the construct of the agreement and onboard these alliances in line with the internal processes.

Business

The key responsibilities of this role include:

• Deployment of required headcount across sales channels
• Maintaining the sales productivity at an acceptable level
• Expected product mix for new credit cards acquisition
• Periodic review of the payout structure to ensure that it is in line with the business strategy
• Sales governance, ensure that sales do\xe2\x80\x99s and don\xe2\x80\x99ts are being followed
• Work with sales partners to identify additional opportunities
• Identify, onboard, grow, drive profitability with third party sales channels.
• Assess all TPSAs to ensure required standards are met, including tactical measures to expand , contract, offboard agencies
• Constantly evolve KPIs that are aligned to strategic business objectives
• Identify list of companies where TPS can source business from and continuously find ways that open opportunities for acquisition
• Establish avenues for profitable alliances that can help balance build
• Sign up new merchant alliances and renewal of existing offers in line with the business strategy
• Work with Marketing and Product to promote credit card offers to customer base & prospects
• Management of feedback / issues / complaints from sales and merchant offers perspective

Processes

• Responsible for executing the third-party sales process and ensure that the framework is being used in line with the design. In addition to this, this role will be responsible to build credit card merchant alliances to offer better value to the customers - this will involve reaching out to relevant merchants, finalize the construct of the agreement and onboard these alliances in line with the internal processes.

People and Talent

• Work with relevant stakeholders across the organization to deliver on business objectives

Risk Management

• The ability to interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

• Responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Good knowledge groups policies, standards, local regulations and legislations

Key stakeholders

The internal stakeholders include

• Risk management
• Operations
• Marketing
• Retail Analytics
• Legal and
• Compliance

The external stakeholders include

• Third party sales agencies and
• Key merchants for relevant alliances.

Other Responsibilities

• Support in the digitization of customer onboarding journey
• Educate clients on the use of digital channels

Our Ideal Candidate

• University Graduate
• Relevant experience in sales and relationship management, merchant alliances
• Demonstrated ability in sales management
• Strong communication and negotiation skills with the ability to influence outcomes
• Networking ability to manage interdepartmental deliverables
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
• Good understanding of the business environment in UAE preferably with direct contacts with reputed merchants
• Computer literacy at the user level.
• Adapting to multi-cultural environment.

Role Specific Competencies

• Sales management
• Merchant alliances
• Analytical skills
• Problem solving

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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