Job Role:-

• The Manager for Field Engineering and Quality Assurance in our Automotive Aftersales division will be responsible for ensuring all branches are comply with Nissan field engineering guidelines.
• This role involves improving technician write-ups, assuring repair quality.
• Additionally, this role includes overseeing warranty procedures, conducting field visits, and working closely with the Customer Service department to improve and achieve F1 targets.

Financial Target achievement

• Drive financial performance by meeting KPIs related to field engineering activities, including technician write-ups, quality of repair works, and CS target pertaining to F1.

Strategic Implementation

• Implement strategies to improve efficiency and productivity within the technical departments.
• Monitor and improve technician write-ups across branches.
• Provide diagnostic support to workshops and participate in the recruitment and development of high-quality technicians.
• Having exposure to EV vehicle working principles and maintenance .
• Lead regular technical meetings and maintain principal correspondence.

Business Development

• Drive improvements in workshop quality, focusing on achieving high F1 scores.
• Maintain regular communication with branch workshops to ensure they are kept updated with ongoing changes and enhancements.

Customer Journey

• Enhance customer experience by improving communication and engagement across all touchpoints.
• Provide support to service advisors in improving the quality of voice of customer (VOC) capturing.

Stakeholder Management

• Review warranty process and procedures at branches and warranty operations enhancement at branches.
• Review Technician\'s Clocking, write up and improve.
• Monitor warranty pre-authorization responses from NMEF and manage warranty claims and trend analysis.

Technical Activities

• Engage in the evaluation and inspection of product quality.
• Facilitate and conduct comprehensive and high-standard interviews within AAC.
• Ensure all workshops are outfitted with the requisite tools for executing high-quality work.

Learning & Growth

• Having regular meetings with branches and continuously updating them with Technical developments and updates.

Policies, Procedures

• Regularly conduct assessments of repair orders and confirm adherence to WPPM standards.
• Implement quality control processes and procedures.
• Handle warranty claims in accordance with Nissan\'s policies.

Qualifications

• Bachelor\xe2\x80\x99s Degree in mechanical engineering
• Relevant certifications/Specializations in both EV and ICE verticals in automotive field.
• Specialization in both EV and ICE verticals in automotive field.
• Detailed knowledge of the Gulf market.
• Strong relationship building and networking with customers, business partners and principle.
• Proven planning, analytical, problem-solving, management, and team-building skills

AW Rostamani Group