Job Description

Financial Performance

• Prepare the Retail Operations budget including projections for capital, manpower, operating expenditure, and income forecast for Board review. Regularly review to align actual figures with projections and take remedial action against variances.
• Instigate a service charge budget and matrix to ensure all operational expenditure is recoverable from tenants, audited at year end per international standards.
• Assist in the preparation and review of monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key asset systems for commercial lifespan and salvage value optimization.

Marketing and Community Relations

• Oversee mall marketing and associated events to ensure proper marketing engagement with retailers to factor footfall and sales into events.
• Enhance guest experience by handling guest complaints and implementing effective solutions.
• Facilitate the management of the marketing program alongside the Sr. General Manager and Marketing Manager to maintain innovative, targeted, and effective marketing initiatives.
• Maintain positive relationships within the local community and stay informed about political and regulatory changes impacting Centre operations.
• Ensure excellent communication and lease compliance with all tenants through regular meetings and visits.

Operational Excellence

• Supervise and provide direction for the concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend or execute improvements to maintain high operational standards.
• Ensure all external work requirements attract a minimum of three tenders and provide justification when not possible, making recommendations to the Board as per DOA.

Human Resource Management

• Conduct regular employee performance appraisals, identify training needs, and request external training when applicable to ensure motivation and high work standards.
• Facilitate internal coordination and interface with various corporate departments for cohesive Centre management operations.

Report Presentation

• Compile and present reports on tenants, income, expenditure, position, and competition to the company, ensuring these reflect up-to-date information from all available sources.
• Analyze information presented in reports to continuously identify areas for improvement in company performance.

Skills Required