Job Description

Job Summary: Lead, motivate and guide lounge team members, to maximize the service levels and productivity, whilst promoting a positive and cooperative work environment. Inclusive of operational supervision, customer experience, team compliance, and lounge reporting. To ensure standard processes are followed, a safe workplace is maintained and set goals are achieved. Accountabilities : Customer

• Role model expected level of customer service and lead the team in delivering the same
• Display high level of product knowledge and be able to confidently provide information to customers
• Provide support to customers with utilizing the lounges facilities and services
• Motivate team members to anticipate customer needs and take opportunities to exceed expectations

Operational

• Oversee and perform daily shift requirements as per the standard operating procedures, in the areas of lounge welcome & entry, equipment and services set up, user support and retail
• Hold shift briefings and ensure team members and are kept updated of all relevant information
• Ensure adequate staffing levels are maintained per shift
• Utilise the automated lounge management systems to complete customer and team requirements and reports
• Ensure visual appearance of the lounge is of the highest standard. Reporting and following up any unserviceable equipment, furniture or fittings
• Monitor third party suppliers and vendors, provide feedback as required
• Manage customer feedback, complaints and facilitate service recovery as applicable
• Complete daily, weekly and monthly reports

Safety and Security

• Ensure compliance with corporate, department and airport policies and procedures
• Ensure incident and emergency response procedures are fully understood

Team Leadership

• Motivate and lead staff to elevate performance, achieve and exceed set targets
• Provide on-job feedback, guidance, and development

• Compile staff rosters and monitor attendance

Financial

• Communicate revenue targets and maximize potential revenue opportunities
• Monitor accuracy of POS utilization, cash/credit card handling, and reconciliation

Minimum Job Requirements: A. Education : Relevant tertiary level education B. Professional Experience:

• 2-3 years experience in a supervisory role within the airline, hospitality or retail industry
• Experience in a video gaming, I.T or technology focused role is an advantage

C. Competencies Required

• High-level English communication skills
• High level of computer skills
• Understanding of video games, related equipment, and technology
• Strong supervisory and leadership skills
• Customer focused
• Sound judgment and decision-making abilities
• Exceptional written and verbal communication
• Effective time management skills

Benefits: Employment Visa, medical insurance, AED 1000.00 Incentive Work location Inside International Dubai Airport Job Type: Full-time Salary: AED4,500.00 - AED5,000.00 per month