Synopsis

To supervise the operation of EY Lounge, Responsible for the delivery of exceptional guest experience and satisfaction. Oversee all third party service providers involved with product and service delivery in the Lounge developing new relationships where appropriate. Ensuring service providers are delivering and maintaining service levels as per company agreement. Ensure high service levels are maintained with the effectiveness of premium passenger handling procedures and service levels. Implementing and completing necessary strategies and procedures to adhere to company policies and enhance revenue when applicable.

Accountabilities

• Guest experience-To ensures a consistent delivery of exceptional customer experience, Ensuring not only EY Deliverance (Special services and Lounge staff) but also third party suppliers i.e. Limousine provider (Cabot), F&B Providers (Restaurant Associates) and Spa (Six Senses).
• Financial control-Manage the financial and budgetary control of the Lounge including staff. Stock F&B, and other products and services.
• Inventory control: ensuring that all required equipment and stock are ordered on time and available for the operation.
• Lounge and Third Party Management-Management of EY staff within the Lounge and Special Services department including third party management of F&B providers and Spa staff
• Performance managing and developing coaching-Ensuring all staff within the Premium services team are developed to ensure optimum delivery in service provided to our Premium guests.
• The role will commit and meet the deadlines. Position is Airport/Lounge based. Assist with related training, facilitation and provision of tools/resources required ensuring all staff are fully functional in their duties. Working with set budgets and guidelines of the company Work cohesively with multinational team members

Education & Experience

• Successful completion of primary and secondary education in an accredited educational institute.
• Successful completion of primary and secondary education in an accredited educational institute experience. Not less than 5 years\' experience in a 5-star international hotel or hospitality venue with supervisory or management experience. Experience in operating a first class Lounge. Experience in delivering innovation in product and service delivery.
• Excellent written and verbal communication skills, High computer literacy, Excellent creative writing skills, Strategic planning and project management skills, Ability to train all levels of staff working within EY or external teams such as third party suppliers.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\'s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\'s codeshare partners, Etihad\'s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\'s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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COVID-19 UPDATE: The health and safety of our communities\xe2\x80\x94including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

Etihad Airways