Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. Role Summary

We're looking for a talented individual to join our Rider Operations department. With an in-depth understanding of the bigger picture, you will have the responsibility of ensuring that our fleet is optimized and reinforced by the best riders available in the market. Whether it is by helping in the rider selection process, monitoring rider quality, training riders, or helping with the design of Rider training modules, your main focus will be rider and training quality.

What's On Your Plate?

Engage riders during the selection and interview process post-training.

Conduct new rider training and re-training of existing riders.

Conduct assessment of new and existing riders and highlight any knowledge gaps to the line manager.

Conduct random assessments of Supplier training sessions and submit a report of observations and findings.

Suggest enhancements and improvements to training modules and rider communication to address knowledge gaps and weaknesses.

Act as a reference for all issues and topics pertaining to fleet/rider quality.

Experience rider's journey E2E at least once a month to understand the process as a whole and identify gaps in the onboarding and training processes.

Documenting all training activities.

Assessing the effectiveness of training through testing, review of audit results & trainee feedback.

Support the inventory team to ensure distribution of rider equipment in a timely manner.

What Did We Order?

Able to communicate effectively with stakeholders across all levels, ranging from riders, suppliers, operations agents to managers.

2-3 years experience in any setting that requires interaction with applicants, customers or stakeholders on a daily basis.

Strong communication and organizational skills.

Charismatic and strong presence.

Detail-oriented and proactive problem solver.

High level of empathy and compassion toward riders, restaurants and customers.

Comfortable with technology and basic level of understanding of apps and Excel / Google sheets.

Fluent in English and language of riders in the local market.

Knowledge in inventory is a plus.

JR0030784