When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. This role is responsible for Riders/Staff training within an organisation, identifying the training needs of riders and staff, and developing and organising programs to meet those needs.

What's On Your Plate?

• Conduct training sessions with new onboarded riders and staff in areas such as rider experience, quality, health & safety, rider’s engagement, equipment, and riders’ applications.
• Conduct “train the trainer” courses for staff to improve training quality
• Establish and enforce rules, regulations, policies, and procedures related to rider trainings and experience
• Assist in disputes or conflicts with 3PL’s Supervisors and help them reach a resolution or peacefully resolve the situation
• Conduct performance evaluations and provide feedback to the team for them to grow
• Coach associate trainers in areas such as conflict resolution, de-escalation techniques, communication, company policies, and cultural awareness
• Conduct research on new technologies to improve training efficiency and rider quality in the market
• Document all training activities and follow up on trainees to ensure they are working properly; retrain in case they have any issue
• Assess the effectiveness of training through testing, review of results, and trainee feedback
• Ensures and improves the quality of riders (behaviour, appearance, and quality)
• Assist on rider equipment and local inventory management
• Assist line manager on onboarding and engagement tasks

What Did We Order?

• Bachelor's Degree in Logistics or any other related field
• 1-3 years of full-time experience as a Training specialist or professional (not necessarily driver training)
• Proficient in Google Suite tools (GDoc, GSheet, GSlides, GForms, etc)
• Strong communication skills, both written and verbal. English and Arabic proficiency is a must, Urdu/Hindi is a plus.
• Influencer and a negotiator with good public speaking and presentation skills
• People management skills: experience in managing bigger groups of people
• Flexible and able to work under pressure