Logistics Specialist

Dubai, United Arab Emirates

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Responsible for entering transfer bookings and airport service bookings of local market in the system.
Responsible in encoding drivers program and transportation request for both arrival and departure on a daily basis and sending request, follow up and confirmation from all transport providers.
Coordinating with transport suppliers regarding guest transportation, amendments & cancellations and coordinating with Experience Advisors for guest requests, checking and confirming with guests flights from the European, CIS markets & Local Markets.
Ensure adequate communication to Welcome Concierge regarding arrivals, amendments, cancellation, airport services & miscellaneous requests like assisting guests to special taxis
To monitor drivers program and sending / checking the transfer slip to hotel on daily basis.
Responding to CS emails regarding complaints pertaining to transportation.
Attending clients calls and other queries regarding arrival/departure, lost items and complaints
Prepare welcome packs / paging boards.
Checking for new or additional booking \xe2\x80\x93 arrival/ departure from reservation department.
Keep a track of supplies which are included in welcome packs.

Requirements:

2-5 years experience in Logisitcs in Destination Management / Tourism Company will be highly advantageous
Knowledgeable and has good computer skills
Good command of MS Office applications (Word, Excel)
Ability to speak and write in English
Experience in international environment an advantage
Service-oriented, resilient, proactive, hands-on personality
Communicative and independent work style

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