Job Description

The Role
Responsibilities and Duties: . Support the Head of Customer Service with the daily tasks . Prepare delivery documents (local and export) . Follow up and update system for orders dispatch, arrival & receiving and coordinate with the customers & sales team. . Prepare offers and Proforma invoices, LPOs, and letters . Prepare bank documents (L/Cs and collections) . Follow-up on pending payments, overdue payments, etc . Prepare reminder letters for customers . Prepare and update weekly reports and send them to top management . Prepare weekly demand table (weekly production table) . Coordinate the stickers . Book containers with shipping lines for export orders . Freight and local transportation cost reduction. . Identifying new clients and customers that might benefit from Baalbaki's product portfolio . Liaising with clients to understand their needs and report on progress . Develop and maintain mutually rewarding relationships with customers . Use technical know-how to persuade customers that our products best satisfy their requirements . Use skills to convince customers that our products and services are the best available in terms of price, quality, and on-time delivery . Prepare needed reports for head office and management . Meet regular sales forecasts . Record all relative market and customer contact and detailed data
Requirements

• University degree in Business, Marketing, or related field . Strong experience in the supply chain department . Effective presentation and communication skills . Able to deal with people diplomatically and professionally . Works well independently and as part of a team . Able to build and maintain lasting relationships internally and externally . Attention to detail . Strong problem identification and resolution skills . Strong technical skills and knowledge of the industry

About the company
Baalbaki Chemical Industries (BCI) core industrial activities are focused on Polyurethanes & Specialty Chemicals. BCI is the largest independent manufacturer of Aromatic and Aliphatic Polyester Polyols, Isocyanate Pre-polymers, Polyurethane Systems, and Polyurethane Auxiliary Chemicals in the Middle East and Africa regions. BCI has manufacturing facilities in the UAE and Egypt as well as distribution and technical service centers in Turkey and Jordan. BCI is also a leading producer of Specialty Adhesives for the Flexible Packaging Industry and for the Leather and Footwear Industries.