Logistics, Customer Service, Operations
UAE, United Arab Emirates
Job Description
The role will directly report to the General Manager.
- Interact with company customers across the Middle East to generate and manage their orders, process order confirmations, invoice issuance and update to company's internal systems, keep records of the order process, provide updates to the customers on shipment progress.
- Managing the documentation process for the company's shipments inbound to destinations across the Middle East, keep track of these shipments and interact with the Shipping Line and Customers in order to ensure the cargoes are delivered to destination in a timely manner. Deal directly with the shipping lines and customers to manage exceptions and incidents, bearing in mind at all times the nature of cargoes and the need for speed and swift decision making.
- Liaise with the organisation's subsidiary companies in Europe, Latin America and Africa to place customer orders into their production schedules.
- Prepare internal reports on orders, shipping arrangements, budget compliance, exceptions, office administration and other matters as required.
- Manage claim processes with client internal and external and the shipping lines
- Handle the administrative matters of the company as pertain to licensing and interactions with local and international suppliers and service providers.
The Successful Applicant
- At least 5-8 years of experience - ideally within logistics/customer service/transport/shipping functions
- Exposure to customer service and logistics in Logistics, Shipping or Food companies ideally
- Must be Self motivated, Taking ownership of processes, Systematic approach to the role
- Proven expertise in Stakeholder management - External (coordinating within the different sections of the company globally/ being the point of contact for clients/customers, among others) and Internal
- Excellent communication skills
What's on Offer
- The opportunity to work with a global multi-billion dollar company
- Attractive compensations
Contact
Riya Roy
Quote job ref
JN-072022-5692762
Job summary
Sector
Procurement & Supply Chain
Subsector
Logistics - Customer Service
Industry
FMCG (Fast Moving Consumer Goods)
Location
United Arab Emirates
Contract type
Temporary
Consultant name
Riya Roy
Job reference
JN-072022-5692762
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Job Detail
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Job IdJD1403882
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned