Job Description

Loan Agency Operations Manager - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Loan Agency Operations Manager role at First Abu Dhabi Bank in Abu Dhabi is responsible for overseeing end-to-end loan agency operations, ensuring zero operational losses, strong risk controls, accurate servicing of loan portfolios, and full compliance with internal policies, regulatory requirements, and service level standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations-Plant Management
Salary: 18000-26000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Ensure zero operational losses, near-miss events, and income leakage with a target of zero high-risk errors
• Achieve minimum 95 percent adherence to agreed turnaround times and over 90 percent internal customer satisfaction
• Maintain full compliance with policies, regulatory requirements, SOPs, and audit standards
• Ensure no breaches in housekeeping activities including reconciliations, tracers, and controls
• Deliver satisfactory outcomes across internal, external, and regulatory audits with no critical findings
• Identify and implement effective process improvement initiatives to enhance efficiency and control
• Work with line management to strengthen tools and processes for identifying and mitigating operational risks
• Maintain excellent operational housekeeping standards across all activities
• Support multiple desks and functions within the loan servicing and agency operations unit
• Ensure all process enhancements are documented and approved by relevant stakeholders
• Review agency LMA agreements to ensure accurate servicing and administration of loan portfolios
• Review and negotiate operational and administrative aspects of credit agreements
• Coordinate fund movements related to initial funding, drawdowns, and deal closings
• Work closely with agency desks, borrowers, and banking groups to support transactions
• Calculate, invoice, and disburse interest, fees, and quarter-end payments from borrower and lender perspectives
• Manage transactions including disbursements, rollovers, assignments, waivers, consents, extensions, and amendments
• Act as liaison between borrowers and lenders to ensure compliance with credit agreement terms
• Approve deal setups, customer maintenance, and agency portfolio updates
• Handle escalated operational issues using strong knowledge of policies, systems, and regulations
• Support loan servicing projects, system testing, upgrades, enhancements, and implementations

Ideal Profile

• Bachelor's degree in finance, banking, business, or a related discipline
• Strong experience in loan agency operations, loan servicing, or syndicated lending within a banking environment
• In-depth understanding of LMA documentation and credit agreement administration
• Strong risk control, audit, and compliance knowledge
• Proven ability to drive operational excellence and process improvement
• High attention to detail with strong analytical and problem-solving skills
• Ability to manage complex transactions and multiple stakeholders
• Strong communication and coordination skills
• Proficiency in banking systems and Microsoft Office applications

Why Join Us

• Join the UAE's largest banking institution with a strong international presence
• Work in a high-impact operational role supporting complex loan structures
• Exposure to syndicated lending and agency operations at scale
• Strong governance, control-focused environment
• Competitive compensation and long-term career growth within banking operations

About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world's safest banks, delivering comprehensive corporate, investment, and transaction banking services. Headquartered in Abu Dhabi, FAB is committed to operational excellence, robust risk management, and supporting complex financial transactions across regional and international markets.
Job Title Loan Agency Operations Manager - First Abu Dhabi Bank - Abu Dhabi, UAE
Loan Agency Operations Manager - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The Loan Agency Operations Manager role at First Abu Dhabi Bank in Abu Dhabi is responsible for overseeing end-to-end loan agency operations, ensuring zero operational losses, strong risk controls, accurate servicing of loan portfolios, and full compliance with internal policies, regulatory requirements, and service level standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Operations-Plant Management
Salary: 18000-26000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Ensure zero operational losses, near-miss events, and income leakage with a target of zero high-risk errors
• Achieve minimum 95 percent adherence to agreed turnaround times and over 90 percent internal customer satisfaction
• Maintain full compliance with policies, regulatory requirements, SOPs, and audit standards
• Ensure no breaches in housekeeping activities including reconciliations, tracers, and controls
• Deliver satisfactory outcomes across internal, external, and regulatory audits with no critical findings
• Identify and implement effective process improvement initiatives to enhance efficiency and control
• Work with line management to strengthen tools and processes for identifying and mitigating operational risks
• Maintain excellent operational housekeeping standards across all activities
• Support multiple desks and functions within the loan servicing and agency operations unit
• Ensure all process enhancements are documented and approved by relevant stakeholders
• Review agency LMA agreements to ensure accurate servicing and administration of loan portfolios
• Review and negotiate operational and administrative aspects of credit agreements
• Coordinate fund movements related to initial funding, drawdowns, and deal closings
• Work closely with agency desks, borrowers, and banking groups to support transactions
• Calculate, invoice, and disburse interest, fees, and quarter-end payments from borrower and lender perspectives
• Manage transactions including disbursements, rollovers, assignments, waivers, consents, extensions, and amendments
• Act as liaison between borrowers and lenders to ensure compliance with credit agreement terms
• Approve deal setups, customer maintenance, and agency portfolio updates
• Handle escalated operational issues using strong knowledge of policies, systems, and regulations
• Support loan servicing projects, system testing, upgrades, enhancements, and implementations

Ideal Profile

• Bachelor's degree in finance, banking, business, or a related discipline
• Strong experience in loan agency operations, loan servicing, or syndicated lending within a banking environment
• In-depth understanding of LMA documentation and credit agreement administration
• Strong risk control, audit, and compliance knowledge
• Proven ability to drive operational excellence and process improvement
• High attention to detail with strong analytical and problem-solving skills
• Ability to manage complex transactions and multiple stakeholders
• Strong communication and coordination skills
• Proficiency in banking systems and Microsoft Office applications

Why Join Us

• Join the UAE's largest banking institution with a strong international presence
• Work in a high-impact operational role supporting complex loan structures
• Exposure to syndicated lending and agency operations at scale
• Strong governance, control-focused environment
• Competitive compensation and long-term career growth within banking operations

About the Company
First Abu Dhabi Bank is the largest financial institution in the UAE and one of the world's safest banks, delivering comprehensive corporate, investment, and transaction banking services. Headquartered in Abu Dhabi, FAB is committed to operational excellence, robust risk management, and supporting complex financial transactions across regional and international markets.
Post Details
Job Start Date
Salary from 18000.00
Salary to 26000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required