Job Description

Job Category: Learning and Training
:
We are a people-powered business. So, we're looking for a Learning & Development Manager who recognises that culture is key - with the passion to build capability, inspire growth, and actively support colleague engagement and people initiatives. This role plays a vital part in developing the skills, knowledge, and attitudes of our colleagues, enabling them to deliver truly memorable experiences to our guests. A little taste of your day-to-day:
Every day is different at IHG, but you'll mostly be:
Learning & Development

• Managing the day-to-day activities of the Learning & Development function, ensuring proper documentation and compliance with all mandatory trainings and assessments
• Developing onboarding and training resources, including creating visual and informative learning aids
• Conducting Training Needs Analysis across the hotel by establishing core competencies for key positions and identifying or developing training programs to meet development needs
• Designing, delivering, and evaluating learning programs to support operational excellence and career development
• Establishing and driving leadership capability through targeted training, workshops, and development resources
• Building and managing a departmental trainer platform to ensure effective delivery of training programs and continuous improvement
• Creating and maintaining a talent pool of high-potential colleagues through Annual Performance Appraisals
• Supporting and embedding a strong learning culture throughout the hotel

Colleague Engagement & HR Support

• Playing a key role in planning, delivering, and evaluating colleague engagement activities and initiatives
• Partnering with HR and department leaders to enhance colleague engagement, wellbeing, and retention
• Supporting onboarding, orientation, performance management, and internal communication initiatives
• Developing a strong network with other Learning & Development professionals to share best practices and innovative approaches What we need from you:

• High school diploma, secondary education or equivalent
• 2 years' related experience in Learning & Development, Training, or Human Resources, or an equivalent combination of education and experience
• Some college courses or qualifications in Human Resources, Learning & Development, Education, or a related field preferred
• Strong facilitation, coaching, communication, and engagement skills
• Ability to influence, collaborate, and work effectively across multiple departments
• Must speak fluent English
• Other languages may be preferred What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training and development opportunities in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance - always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required