Lead The Customer Support Team Of A Startup

Dubai, United Arab Emirates

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Job Description

At Mailscale, we're helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you?
Tasks

Lead, hire and manage a support team.
Develop, implement and improve support strategies and KPIs.
Maintain & Improve support documentation and processes.

Requirements

Proven experience in customer support or similar roles.
Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
Strong communication and leadership skills.
Empathy and passion for customer service.

Benefits

Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
Growth: Advance your career in an exciting, fast-growing startup.
Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
Flexibility: Enjoy a flexible work setup focused on outcomes.

Mailscale
We're all just one email away.
From our dream job, customer, mentor and life-changing opportunity.
At Mailscale, we enable businesses to use email as a marketing channel at scale.
As a result, our customers are finally being seen.