Job Description

Position Title: L2 Engineer/SME - Versa SD-WAN

Department: IT/Network Operations

Location: Dubai/ Abu Dhabi

Job Summary

The

L2 Engineer - Versa SD-WAN

is responsible for providing advanced technical support, troubleshooting, and management of Versa SD-WAN solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of SD-WAN infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Versa SD-WAN deployments.

Key Responsibilities

Technical Support and Troubleshooting

Provide Level 2 (L2) support for Versa SD-WAN solutions, including Versa FlexVNF and Versa Director. Troubleshoot escalated issues related to SD-WAN connectivity, routing, application performance, and configuration. Perform root cause analysis (RCA) for recurring issues and document solutions. Resolve complex network issues involving dynamic path selection, link failover, and application-aware routing.

SD-WAN Configuration and Management

Configure and manage Versa SD-WAN policies, including dynamic path selection, traffic shaping, and application-aware routing. Optimize SD-WAN configurations to ensure high availability and performance across multiple sites. Implement and maintain Versa security features, such as VPNs, firewalls, and intrusion prevention systems (IPS). Monitor SD-WAN performance using Versa Director and Versa Analytics.

Incident and Problem Management

Respond to and resolve incidents within defined SLAs. Escalate unresolved issues to Level 3 (L3) support or Versa vendor teams when necessary. Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

Use Versa monitoring tools (e.g., Versa Analytics, Versa Director) to track SD-WAN health and performance. Generate regular reports on SD-WAN utilization, uptime, and issue trends. Provide recommendations for SD-WAN optimization based on analytics.

Collaboration and Communication

Work closely with L1 support teams to ensure smooth escalation processes. Collaborate with cross-functional teams for SD-WAN upgrades, migrations, and deployments. Communicate effectively with stakeholders regarding SD-WAN status, incidents, and resolutions.

Compliance and Security

Ensure SD-WAN configurations adhere to organizational security policies and industry standards. Conduct regular audits to ensure compliance with regulatory requirements. Implement and maintain Versa security features, such as SSL/TLS encryption, VPNs, and firewalls.

Qualifications

Education

Bachelor's degree in Computer Science, Information Technology, or a related field. Versa certifications (e.g., Versa Certified SD-WAN Professional) are highly preferred.

Experience

5+ years of experience in network SDWAN solutions. Hands-on experience with Versa SD-WAN solutions and Versa FlexVNF. Proven expertise in troubleshooting and resolving SD-WAN-related issues.

Technical Skills

Strong knowledge of Versa SD-WAN solutions, including Versa Director and Versa Analytics. Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF, DNS, DHCP, VPNs). Experience with dynamic path selection, link failover, and application-aware routing. Familiarity with Versa security features, such as IPS, firewalls, and VPNs. Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.

Soft Skills

Excellent problem-solving and analytical skills. Strong communication skills, both verbal and written. Ability to work collaboratively in a team environment. * Attention to detail and a proactive approach to issue resolution.