Job Description

We are looking for an experienced

L2 Engineer / Subject Matter Expert (SME) - Fortinet SD-WAN

to join our IT & Network Operations team. The ideal candidate will provide advanced technical support, troubleshooting, and optimization of Fortinet SD-WAN environments, ensuring high performance, security, and stability across multiple sites.

Key Responsibilities

Provide

Level 2 (L2) technical support

for Fortinet SD-WAN, including FortiGate firewalls and controllers. Troubleshoot escalated issues related to

connectivity, routing, application performance, and configuration

. Perform

root cause analysis (RCA)

for recurring issues and document solutions. Configure and manage SD-WAN policies:

dynamic path selection, traffic shaping, failover, application-aware routing

. Monitor performance using

FortiManager / FortiAnalyzer

and generate regular reports. Collaborate with

L1 support teams, L3 engineers, and Fortinet vendor teams

for issue resolution. Ensure compliance with

security standards, VPN, IPS, firewalls, and encryption policies

.
Requirements

Bachelor's degree in Computer Science, IT, or related field.

Fortinet certifications

(NSE4/NSE5 or higher) strongly preferred.

5+ years of experience

in network engineering with focus on

SD-WAN solutions

. Proven hands-on expertise with

Fortinet SD-WAN & FortiGate devices

. Strong knowledge of

network protocols

(TCP/IP, BGP, OSPF, DNS, DHCP, VPNs). Experience with

ITSM tools

(e.g., ServiceNow).
Preferred Skills

Strong problem-solving and analytical skills. Ability to work in a fast-paced environment with minimal supervision. Effective communication with cross-functional teams and stakeholders.
What We Offer

Competitive salary and benefits package. Exposure to enterprise-level Fortinet SD-WAN projects. Professional growth in a leading technology environment.
Job Type: Full-time

Pay: AED15,000.00 - AED17,000.00 per month

Application Question(s):

Do you hold any Fortinet certifications (e.g., NSE4, NSE5, or higher)?

How many years of hands-on experience do you have with Fortinet SD-WAN and FortiGate firewalls?"

Are you proficient in routing protocols such as BGP and OSPF "Have you worked with ITSM tools (such as ServiceNow) for incident or problem management?"
Experience:

L2 Fortinet SD-WAN: 5 years (Preferred)
License/Certification:

NSE4/NSE5 or higher (Preferred) CCNP Enterprise (Cisco) (Preferred) CCNP Security (Preferred) * ITIL Foundation (Preferred)