Job Description

Client Relations / Business DevelopmentThe Key Accounts Manager is responsible for managing existing key and VIP clients for Facilities Management (FM) AMC contracts and Furniture Fit-Out projects, ensuring client satisfaction, contract renewals, and identification of new business opportunities. The role emphasizes long-term relationship building, proactive client engagement, supplier coordination, budget-driven quotation strategy, and solution-based selling.
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Manage assigned existing and VIP clients as the primary point of contact. Build and maintain strong, long-term relationships with decision-makers and stakeholders. Conduct regular client meetings, site visits, and review sessions to ensure service satisfaction. Proactively check if clients are happy with current FM services and furniture installations. Act as a trusted advisor to clients by understanding their operational and workspace needs. Manage FM AMC contract lifecycle, including renewal planning and negotiation. Track contract expiry dates and initiate renewal discussions well in advance. Identify service gaps or improvement areas and propose value-added solutions. Ensure smooth coordination between client, operations, and service teams. Retain existing AMC clients by improving service quality and commercial competitiveness.Identify furniture replacement, expansion, or refurbishment needs within existing clients. Coordinate with design, procurement, and installation teams for fit-out projects. Propose optimized furniture layouts based on budget, space utilization, and client preference. Ensure timely delivery and installation with minimal disruption to client operations. Regularly follow up with clients to identify new or upcoming requirements. Convert existing clients into repeat customers for additional FM services or furniture projects. Identify opportunities for upselling and cross-selling within existing accounts. Develop account growth plans to increase revenue per client. Build and maintain a strong and reliable supplier network (FM vendors, furniture manufacturers, installers). Negotiate competitive pricing, service levels, and delivery timelines. Ensure suppliers meet quality, compliance, and service expectations. Maintain alternate supplier options to support budget and timeline flexibility. Engage the client to clearly understand their budget expectations. Rework quotations by optimizing scope, materials, or service frequency without compromising quality. Propose alternative furniture models, finishes, or phased execution plans. Negotiate revised pricing with suppliers to meet client budget.Apply value engineering and cost-effective solutions. Capture client budget insights for future proposals.Align future quotations closely with client budget and expectations. Offer multiple pricing options (Good / Better / Best) for client decision-making. Monitor client satisfaction and resolve issues proactively. Ensure quick response to complaints, service delays, or quality concerns. Maintain strong communication to build trust and long-term loyalty. Represent the company professionally in all client interactions. Maintain updated records of client contracts, renewals, and project status. Track quotations, approvals, and conversion ratios. Prepare periodic client performance and revenue reports.Share client feedback and market insights with management.
Job Type: Full-time

Location:

* Abu Dhabi (Required)