Job Description

About the Role?

We are seeking a

Key Accounts Chat Specialist

to serve as the voice of our brand, providing exceptional, high-quality customer service. This role is perfect for a detail-oriented problem-solver who thrives in a fast-paced environment and is passionate about ensuring a seamless user experience. You will be on the front lines, building strong relationships with our customers by resolving inquiries and providing accurate, professional support via live chat.

Your Core Responsibilities?

Provide professional and friendly assistance to customers, ensuring timely and effective resolution of their inquiries through live chat. Address a wide range of customer issues, including but not limited to product questions, order concerns, payment processing, account management, and technical troubleshooting. Recognize when to escalate complex issues to senior support staff to guarantee timely and comprehensive solutions. Maintain a deep and up-to-date knowledge of our products, services, and company policies to offer the most precise information. Document customer interactions with clarity and precision, ensuring all records are thoroughly updated within our CRM system. Actively identify and communicate opportunities to improve the customer experience, providing valuable feedback to management. Uphold the highest standards of professionalism and ethics, ensuring every interaction is conducted with integrity and a focus on confidentiality. Collaborate with your team to foster a supportive and efficient working environment.
What You'll Need to Succeed

A Bachelor's degree or an equivalent combination of education and experience. Previous experience in a customer service role, with 1-2 years of experience, preferably in a chat or online support capacity. Exceptional written communication skills, with a strong command of grammar, punctuation, and tone, ensuring all interactions are clear, professional, and error-free. High ethical standards, demonstrating integrity and fairness in all customer and team interactions. A natural ability to calmly and effectively solve problems, even in challenging situations. Familiarity with CRM software and other online support platforms. Proficiency in English with the ability to type quickly and accurately. The capacity to manage multiple chat conversations simultaneously while maintaining a high level of service.
Details & Compensation

Job Type:

Full-time

Pay:

The monthly salary for this role is between AED4,000.00 and AED5,000.00.

Work Location:

JLT Cluster W Near Sobha Realty Metro Station, Dubai.

Working Hours:

This position requires a 12-hour workday with a mandatory rotating shift schedule. The shifts are: a

day shift (10 am to 10 pm)

and a

night shift (10 pm to 10 am)

. Shifts will be assigned and will rotate on a bi-weekly or monthly basis.

Important Note:

The company operates year-round, and we require employees to be available to work on Eid holidays, with appropriate compensation provided.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

The working hours are 10am-10pm/10pm-10am. Can you accept this?
Willingness to travel:

* 25% (Required)