Job Description

The Position

Purpose You will manage the end-to-end Key Accounts while ensuring effective stakeholder and customer engagement. You ensure customer centric approach, by being clear on customer needs, promoting customer propositions at all levels. Critical to the success of this role is effective project management and ability to spot and create sales opportunities, while being conscious of organizational compliance and health and safety requirements. Propagate the opportunity in the sales funnel with a proactive approach until the closure of the opportunity. This position reports to the Head of Sales, Marketing and Application. Challenges Account Management/ Customer Relationship Management: Develop and implement the account and portfolio strategy by understanding customer requirements, working with marketing to develop product strategies, implementing strategies in market segments and securing new clients and/or expanding footprint in existing clients as required Identify sales opportunities by engaging with customers to understand new product or opportunities, analyzing the opportunity, developing proposals and presenting to customers monthly and as required Respond to sales related queries by understanding the issue, sourcing the appropriate feedback and providing feedback to clients as required Report on sales performance by understanding KPIs, analysing sales data daily, identifying trends and patterns, providing feedback on performance, monitoring and achieving profitability and drafting reports monthly and as required Achieve sales targets by managing sales opportunities, loading onto the CRM system, engaging with customers, preparing and presenting proposals, securing deals, monitoring customer satisfaction in implementation, identifying risks and implementing corrective action daily Administer the sales process by loading all sales information into the CRM system, updating information, tracking pipeline progress, identifying areas of risk and opportunity and implementing appropriate actions daily

Customer Relationship Development / Prospecting: Develop a growth strategy focused on both financial gain and customer satisfaction Identify and map business strengths and customer needs Conduct research to identify new markets and customer needs to expand client base and viable income streams Have an in-depth knowledge of business products and value proposition. Addressor predict clients' objectives Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Report on successes and areas needing improvements.

Sales Opportunities Creation: Ensure a continuous feed of the sales funnel pipeline as per opportunities identified Track and monitor the opportunity pipeline to ensure success Understand win/loss opportunities and potential reasons in order to provide needed improvements Ensure collaboration across all departments by reviewing bluesheets regularly Commit for a promised annual added business to derive the business growth in the managed Accounts.

Who You Are You hold a BSc in Medical Science, Biomedical Engineering or similar You preferably have a Business Management qualification You possess a commercial experience in the medical industry with a demonstrated account management experience You possess a high strategic mindset You are able to communicate effectively with high negotiation skills You have the ability of managing complexity and adapting to different situations You possess excellent financial skills You have excellent presentation skills (solution selling) You also have the following skills: Customer Relationship Management (Rexis) Miller Heiman Selling Methodologies Conceptual selling - MH Green sheet Strategic selling - MH Blue sheet

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.