We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
JOB OVERVIEW
Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management
RESPONSIBILITIES
Responsibilities will include, but are not limited to, the following:
Account Management
Act as the account lead for assigned large and key accounts based on the Client Value Proposition
Support team members where required
Build and maintain excellent long term successful relationships with the client
Continuously seek to deepen understanding of client contacts their background, personalities, drivers and maintain excellent knowledge of the same
Anticipate future needs, challenges and developments and asses impact on the organisation and the relationship
Define strategic 2 - 3 year account plan in conjunction with the relevant areas and ensure execution
Gather market intelligence, share with relevant areas and identify implications for key clients to ensure appropriate measures are taken to redress
Document and regularly maintain all relevant information in Salesforce
Pro-actively communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
Conduct half yearly internal review meetings for key client to discuss client performance and issues to agree required actions
Lead any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
Lead account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
In-depth understanding the client\'s business and requirements
Pro-actively provide back up and support to client teams where required
Recognised as the expert internally on the own area of responsibility
Client Experience
Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
Provide tailored effective, innovative and timely solutions to client\'s business challenges
Provide a outstandingly positive and engaging client experience all the time
Independently identify and implement innovative and efficient solutions to client\'s requirements and challenges
Independently manage any escalations to ensure a swift and client centric resolution
Pro-actively review and analyse client experience results to identify possible areas for improvement
Pro-actively seek, document and share feedback from client on service delivery
Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
Boost client stickiness
Renewals
Prepare and issue renewal documentation within agreed timeframes
Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
Support team members in challenging renewal negotiations
Pro-actively improve profitability for assigned client portfolio
Ensure regular client engagement by phone throughout the renewal process
Communicate and document all agreements and requirements for the renewal
Leads tender responses for existing clients to provide a comprehensive and tailored response
New Business
Lead implementation of new clients ensuring a smooth and seamless transfer
Support the sales process for potential new clients
Discover and convert opportunities for cross selling additional products or services
Other requirements
Drives development and implementation of technical parameters, policies and frameworks for others to work within
Uses best practices and knowledge of internal or external business issues to improve products or services
Requires detailed, in depth knowledge and significant experience in own discipline and understanding of the broader business, financials, products/services and the market
Serves as best practice resource within own discipline, or as technical expert on cross functional projects
Typically analyses and resolves highly complex technical problems, with far-reaching impact, that do not have routine solutions and where precedent may not exist
REQUIREMENTS
To be successful in this position you will need to have the following skills/ experience:
Minimum of five years work experience in an account management role within a Financial Services environment dealing with large client relationships
Experience in a customer focussed environment, producing accurate work within tight deadlines
Previous sales experience would be an advantage
Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
Knowledge of Salesforce an advantage
A highly customer-focused individual with outstanding interpersonal and communicative skills
Oustanding problem solving skills
A high level of results/goal orientation
Takes full ownership and responsibility for the task/duties assigned to them
Very high attention to detail
Excellent team player & ability to work on own initiative
Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
Fully capable of prioritising and managing own work independently
Ability to motivate, mentor/coach and influence others
Capable of building a strong support network internally and externally
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit www.allianz-partners.com