Roles and Responsibilities: Manage and maintain strong relationships with assigned key accounts, acting as the main point of contact for clients Develop a deep understanding of client needs, goals, and pain points to provide tailored ecommerce solutions Collaborate with cross-functional teams to ensure the successful delivery of projects and services to key clients Conduct regular business review meetings to assess account performance, identify opportunities for growth and improvement, and address any client concerns Achieve revenue growth targets by identifying upsell and cross-sell opportunities within key accounts Monitor client satisfaction, proactively address client issues, and collaborate with internal teams to devise solutions Contribute to sales efforts by managing incoming qualified opportunities and closing deals with the assistance of presales team Desired Skills and Experience Minimum of 8-10 years of overall industry experience in Sales or Account Management with at least about 3 years of experience in the digital commerce or retail technology domain Proven track record of managing and growing high-value client accounts Good understanding of digital commerce business, platforms, and technologies Experience working with retail clients and understanding of omnichannel commerce Excellent communication and presentation skills, both written and verbal Strong interpersonal and stakeholder management skills Exceptional problem-solving, analytical, and critical thinking abilities Ability to work effectively in a fast-paced, deadline-driven environment Strong organizational and time management skills, with the ability to multitask and prioritize effectively Certification in relevant areas is an added advantage. Job Type: Full-time Salary: AED5,000.00 - AED10,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

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