Job Description

Key Account Manager

Who we are

Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we're always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

We have a new and exciting opportunity for a Key Account Manager (KAM) to join the team. The role will be based in Saudi Arabia and will be responsible for increasing the market share and net revenue of the Fugro business. The position incumbent will be responsible for growing a pipeline of project leads and opportunities in a strategic manner, developing and maintaining an effective relationship with key stakeholders and positioning Fugro best to develop strategic projects for site characterization and asset integrity solutions. As part of his/her action plan, the KAM will create and execute marketing and sales activities aligned with the business lines goals. He/she will keep the management team regularly updated with market intelligence and client challenges, plans and issues. The operations and project management teams shall be supported by his/her input throughout the life of project contracts. The duties will include market analysis, lead generation, strategic account management, client liaison and the development and presentation of proposals. All the activities will be reported through Fugro's CRM system. The Key Account Manager will work closely with the country management in Saudi and the regional management team in Dubai, reporting on progress on a weekly basis. However, the ability to work independently is crucial in this role, with self-motivated performance key to success. Success in this role will lead to increasing profitable revenue growth for Fugro.

Job responsibilities:

Familiarization with Fugro organization and services locally and regionally. Develop good working relationships with key internal stakeholders around the region and globally.

Build and execute the strategy with the Head of Business Development and Regional Director Strategic Sales & Marketing.

Work closely with Commercial Managers on bid strategy and provide support for strategic tenders.

Develop and execute a Key Account Management Plan, with a view to increasing business and market share through a thorough understanding of client challenges and needs, and positioning of Fugro's solutions, focused relationship management, increase of business opportunities, presentation of value propositions and input for pricing strategies.

To monitor closely and map key client accounts and opportunities. Maintain this information updated in account plans and Fugro's CRM.

Understand regional and local competitors' landscape, competitive offering and pricing structure. Monitor and report competition changes internally. Adapt his/her strategy adequately.

Build, maintain and expand relationship network:

Research and build relationships with new key clients.

Identify potential new clients, and the decision makers, budget holders, evaluators etc.

Initiate cold calls.

Meet potential new clients by growing, maintaining, and leveraging your network.

Set up meetings between client's and Fugro's management team.

Plan approaches and pitches (benefits of solution offerings, value to client).

Present an image that mirrors that of the client and that is in line with Fugro's business strategy.

Represent Fugro's solutions and articulate benefits and value at public speaking opportunities.

Assist the Commercial team by:

Providing input for strategic/key proposals.

Developing value propositions addressing the client's needs, challenges and goals.

Participating to strategic/key proposals review.

Giving input to solution pricing.

Handle client's objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

You bring (qualifications & experience)

Minimum B.Sc. or M.Sc. level in Engineering/Earth Science and/or Business Administration

Minimum of 8 years' experience; business development, client relationship management, growing sales pipeline, and / or a business development role, preferably in a similar industry.

Understanding of Project management will be useful.

Fluent in written and spoken English. Arabic speaking candidates will be preferred.

Existing network in Saudi is highly desirable.

Strong personality, goal-minded and proactive approach to teamwork, development of relationships, and a tenacity to seek out all possible opportunities.

Demonstrable ability to both exceeds targets and work to tight deadlines efficiently.

Ability to work independently to develop the business delivery role, increasing the customer base and ultimately assisting the department to grow along with the company goals.

Ability to work successfully with clients and peers from various cultural background.

Ability to work under pressure.

Role Specific Technical Competencies

Competent ICT user including MS Word, PowerPoint, Excel and Outlook

Min. 3-5 years project management skills.

Role Specific Behavioural Competencies

Natural communicator, outspoken, friendly, having a high sense of ownership and accountability.

Problem-solving/judgment: the ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills.

Teamwork: proven ability to work successfully with others, adding value to the team.

Information and communication: Communicate appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. Processes and provides data / information to meet business requirements.

Client focus: the ability to identify, meet and exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction.

Agility: the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity.

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you'll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So, bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world's leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro's purpose 'together create a safe and liveable world' - and to each other.

Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

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